Quality Assurance Supervisor

NEW GENERATION WELLNESS•Colorado Springs, CO

25d•$60,000 - $70,000

About The Position

The Quality Assurance Supervisor is responsible for the daily oversight of NGW’s QA operations, ensuring that manufacturing, packaging, and quarantine processes comply with cGMP, FDA, and internal/external quality standards. This role provides direct leadership to QA staff, ensuring consistent documentation practices, deviation control, training compliance, and audit readiness. The QA Supervisor serves as a key link between Operations and Quality leadership—maintaining system integrity, enforcing documentation accuracy, and fostering a proactive quality culture across all departments.

Requirements

Bachelor’s degree in a scientific or technical discipline (e.g., Biology, Chemistry, Food Science) preferred; equivalent experience may be considered.
Comprehensive knowledge of cGMP, FDA, and ICH quality guidelines.
Strong understanding of Good Documentation Practices (GDP).
Excellent communication and interpersonal skills.
Proficiency with ERP and electronic QMS platforms.
4–6 years of Quality Assurance experience within a regulated manufacturing environment (dietary supplements, nutraceuticals, pharmaceuticals or similar industry).
Proven experience with batch-record review, deviation and CAPA management, and internal audits.
Ability to lead, mentor, and develop a high-performing QA team.
Strong analytical, organizational, and technical-writing abilities.
Detail-oriented with a high degree of accountability.

Nice To Haves

Minimum 1–2 years in a lead or supervisory capacity preferred.

Responsibilities

Supervise daily QA activities across manufacturing, packaging, and quarantine operations.
Train the QA team on cGMP, SOPs, and regulatory standards.
Provide coaching, performance feedback, and schedule planning.
Exercise authority to pause or reject production or release decisions that could impact product quality.
Oversee equipment qualifications, including IQ/OQ and cleaning validations.
Manage supplier and raw-material qualification processes.
Direct documentation, investigation, and closure of deviations, non-conformances, and out-of-specification results.
Support root-cause analyses and develop effective corrective and preventive actions (CAPA).
Manage change-control documentation to ensure traceability and regulatory compliance.
Track and trend deviations and CAPA effectiveness; report trends to the Quality Manager.
Coordinate and maintain QA-related training programs in collaboration with HR and department leads.
Ensure all NGW staff training records are current and aligned with role-specific competencies.
Serve as a mentor and technical resource to QA Technicians.
Participate in internal and external audits, providing documentation and subject-matter-expert support.
Oversee routine internal audits to verify compliance with SOPs, cGMP, and company policies.
Monitor corrective-action plans resulting from audit findings and ensure timely resolution.
Partner with Manufacturing, Product Development, and Supplier Quality teams to ensure consistent QA support.
Participate in quality-review boards and meetings addressing deviation trends, process improvements, or training needs.
Communicate effectively across departments to reinforce NGW’s quality standards and continuous-improvement goals.
Identify opportunities to improve documentation flow, approval timelines, and QA processes.
Support enhancements to electronic document-management or quality-management systems (QMS).
Contribute to quality-metrics reporting and performance dashboards.