Quality Assurance Specialist

CoxHealth • Springfield, MO

8d

About The Position

The role of the Quality Assurance (QA) Specialist is to support the Patient Access Services department in the assessment of patient access functions to ensure high quality work and service that both protects the financial well-being of the organization and promotes a positive experience for our patients. The focus of the QA functions are to promote awareness, accountability and continuous improvement. The QA Specialist is responsible for assisting in tracking and monitoring key process changes, providing education and training to leaders and/or staff on QA-related procedures, analyzing trends in error data and coordinating with stakeholders on education and application development needs, triaging issues reported by other departments to coordinate improvement needs, and assisting with oversite of compliance or identified risk areas. The QA Specialist will assist in working patient access related billing exception edits (errors) as needed to analyze trends, perform functional audits related to process changes and risk areas, distribute assigned reports, serve as subject matter experts for other staff, and assist with systems testing needs. At all times, displaying exemplary Partners behaviors to fellow staff members. Some travel from site to site may be needed. Extended hours may be expected based on business needs.

Requirements

• High school diploma
• At least 2 years prior patient access experience
• Strong communication and organizational skills
• Strong analytical and problem solving skills
• Detail-oriented with the ability to spot errors and trends
• Proactive, demonstrates initiative and self-motivation
• Ability to train and educate others
• Flexibility to adapt to changing business needs
• Good computer skills

Nice To Haves

• CHAA
• CHAM
• CRCR

Responsibilities

• Assisting in tracking and monitoring key process changes
• Providing education and training to leaders and/or staff on QA-related procedures
• Analyzing trends in error data and coordinating with stakeholders on education and application development needs
• Triaging issues reported by other departments to coordinate improvement needs
• Assisting with oversite of compliance or identified risk areas
• Working patient access related billing exception edits (errors) as needed to analyze trends
• Performing functional audits related to process changes and risk areas
• Distributing assigned reports
• Serving as subject matter experts for other staff
• Assisting with systems testing needs
• Displaying exemplary Partners behaviors to fellow staff members

Benefits

• Medical
• Vision
• Dental
• Retirement Plan with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees