Quality Assurance Specialist-Hybrid
About The Position
Quality Control Specialist: Join a company with over a century of excellence. Since 1917, we've been at the forefront of the channel marketing industry-earning the trust of top brands across every sector. Our success is built on precision, innovation, and a commitment to delivering exceptional results for our clients. If you're detail-oriented and driven by quality, we'd love to have you on our team. Position Summary: The Quality Control Specialist plays a critical role in ensuring accuracy, consistency, and performance across our operations. This position is responsible for reviewing claim processing, payments, billing, and IT tickets to ensure all work meets established quality standards, service level agreements (SLAs), and performance expectations.
Requirements
- Intermediate to advanced proficiency in Microsoft Office (Outlook, Word, Excel) and Adobe programs
- Basic understanding of accounting principles
- Strong attention to detail and analytical skills
- Excellent organizational and time management abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication skills and a commitment to accuracy
Responsibilities
- Evaluate and maintain quality assurance standards to ensure operational excellence
- Develop and implement sampling procedures for auditing work quality
- Review claims, payments, billing, and IT tickets for accuracy and compliance
- Process client payments within established SLA timelines while ensuring adherence to fraud prevention protocols
- Ensure adherence to client requirements, internal policies, and SLA commitments
Benefits
- Medical
- dental
- vision
- 401K
- pet insurance
- legal and identity theft monitoring
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
