Quality Assurance Specialist (Software Development Specialist 2)
About The Position
The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage. The Quality Assurance Specialist supports the Software Testing and Requirement Services section by ensuring the reliability and accuracy of critical internal and external facing systems. This role is central to a fast‑paced modernization efforts. The team operates in a collaborative, mission‑driven environment focused on system stability, customer service, and seamless transition from legacy platforms. The QA Specialist plays an important role in designing and executing manual and automated tests, validating requirements, identifying defects, and ensuring overall software quality. This position contributes to comprehensive testing across sprint cycles, interfaces, data conversion, accessibility, and end‑to-end processes, while also supporting legacy system stability during transition work. The role helps ensure reliable technology delivery, smooth user experiences, and continuity of essential public services.
Requirements
- 48 months work experience in any combination of the following: designing and performing systems analysis, developing and/or modifying programs for computer applications recommending application solutions and/or testing and correcting programs as it relates to testing and implementation and assisting with documentation
- 12 months work experience in Software Testing/Quality Assurance tools (e.g., Load Runner, Selenium, DevOps, JMeter, etc.)
- 30 months work experience in any combination of the following: designing and performing systems analysis, developing and/or modifying programs for computer applications recommending application solutions and/or testing and correcting programs as it relates to testing and implementation and assisting with documentation
- Completion of Associate's core program in Computer Science or Information Systems
- 24 months work experience in any combination of the following: designing and performing systems analysis, developing and/or modifying programs for computer applications recommending application solutions and/or testing and correcting programs as it relates to testing and implementation and assisting with documentation
- Completion of undergraduate core program in Computer Science or Information Systems
- Equivalent of minimum class qualifications for employment noted above.
Responsibilities
- Ensure applications meet requirements and function as expected
- Work with business teams to define and approve requirements and assess impacts and dependencies
- Create detailed test plans and map requirements to test scenarios for full traceability
- Design and execute manual and automated tests, including system, regression, performance, and load testing
- Prepare test scripts and test data
- Execute tests to identify defects and manage them through the full defect lifecycle to resolution
- Provide user acceptance testing (UAT) support, including answering questions and assisting with test planning and execution
- Participate in certifying software for deployment and support deployment activities
- Track testing results, create testing metrics, and document outcomes clearly
- Assist with user guides, training materials, and technical documentation
- Identify repetitive test scenarios for automation opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
