Quality Assurance Specialist

GAF • Parsippany, NJ

6d • $64,000 - $88,000 • Hybrid

About The Position

The Quality Assurance Specialist Corporate serves as a high-impact 'technical sleuth' and the primary gatekeeper of product integrity. Expanding beyond standard laboratory functions, this role applies forensic evaluation and analytical leadership to connect lab data trends directly to manufacturing improvements. The Specialist is responsible for investigating the root cause of fielded issues and partnering with plants to implement sustainable process changes that ensure GAF products continue to set the industry standard for performance.

Requirements

• Bachelor’s Degree preferably in Engineering, Chemistry, Science, or Math with 3+ years in quality or manufacturing (roofing preferred) OR Associate’s Degree preferably in Engineering, Chemistry, Science, or Math with 5 + years in quality or manufacturing (roofing preferred)
• Familiarity with the development of analytical procedures and continuous improvement techniques such as Root Cause Analysis and Statistical Process Control.
• Proven ability to use facts and testing results to build a persuasive case for process changes.
• This position is based in our Parsippany, NJ corporate headquarters which currently operates on a hybrid in-office schedule. Though employees are welcome to work in our office on Friday, this position must be performed in-office on Monday through Thursday, with the option to work remotely from the employee's home office on Friday.

Nice To Haves

• Demonstrated ability or strong potential to perform physical property or analytical testing using specialized laboratory equipment; comprehensive training will be provided to the right candidate.
• General Knowledge, Skills and Abilities
• Strong interpersonal skills
• Strong attention to detail
• Ability to effectively prioritize and multi-task
• Ability to work as a team player
• Strong customer focus (both internal and external)
• Must be willing to take initiative (self-starter)
• Intermediate written and oral communication skills
• Intermediate level knowledge of Google Suite
• Intermediate time-management skills
• Informal leader skills
• Technical Knowledge, Skills and Abilities
• Demonstrated support for behavioral-based safety and compliance of accompanying procedures
• Intermediate laboratory and analytical skills
• Intermediate level knowledge of ASTM and its testing methods
• Entry level knowledge of databases (e.g., WinSPC, QualTrend, Excel, etc.)
• Intermediate level knowledge of manufacturing processes (roofing preferred)
• Intermediate level knowledge of Process / Continuous Improvement techniques including: auditing, Statistical Process Control, variation reduction, and Root Cause Analysis
• Familiar with standard GAF tools and practices
• Intermediate level of knowledge and capability to submit and manage TDNs and RCNs

Responsibilities

• Forensic Evaluation: Conduct forensic "autopsies" on warranty claims to differentiate between manufacturing defects and environmental impact.
• Data Loop Management: Drive claims data back to the manufacturing plants via regular meetings to identify and execute specific improvement opportunities.
• Root Cause Identification: Use technical analysis to help manufacturing plants pinpoint the source of field issues and implement permanent fixes.
• Drive Improvement: Recommend and help implement sustainable process changes that eliminate quality gaps and prevent future product failures.
• Method Development: Support the development of new or revised test methods and conduct measurement capability studies.
• Regulatory & Audit Support: Support testing for regulatory agencies (UL FUS, etc.) and participate in internal plant, QSBP, and supplier audits.
• Training & Media: Support production training for test methods and create media training materials, potentially utilizing Vuforia headset technology.
• Safety & 5S: Lead safety activities, maintain a safe work area at all times, and manage 5S activities.
• System Alignment: Ensure alignment between Finished Product Specs, Batch Sheets, TDS, and marketing materials.

Benefits

• We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
• Our Family-Building benefits support the many different journeys to fertility and parenthood.
• Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
• Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.
• Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.
• We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees