Quality Assurance Specialist

Stillman Law Office • Farmington Hills, MI

18d • Onsite

About The Position

Stillman Law Office is a well‑established debt collections law firm committed to accuracy, efficiency, and professionalism. We are seeking a motivated and detail‑oriented individual to join our team as an Entry-Level Quality Assurance Specialist. This is an excellent opportunity for someone looking to start a career in Quality Assurance within a legal and compliance‑focused environment.

Requirements

• Ability to commute to our Farmington Hills office (this is an on‑site position)
• Strong computer skills, including solid proficiency in Microsoft Excel
• Exceptional attention to detail with the ability to spot inconsistencies and errors
• Ability to work well under pressure and manage multiple tasks effectively
• Strong communication and organizational skills
• Interest in learning quality assurance standards and techniques

Nice To Haves

• Self‑motivated and eager to learn
• Reliability and strong work ethic
• Ability to handle confidential and sensitive information professionally

Responsibilities

• Review internal processes and documentation for accuracy and completeness
• Maintain quality control standards across multiple workflow areas
• Identify errors, discrepancies, or compliance concerns and report findings to management
• Assist in implementing process improvements
• Monitor phone calls for compliance accuracy and adherence to legal and procedural requirements
• Work under deadlines to ensure timely and accurate review of work products
• Collaborate with team members to maintain consistent operational quality

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees