Quality Assurance Specialist

Little Flower Children and Family Services of New York•New York, NY

7d•Hybrid

About The Position

The Quality Improvement Specialist has the primary responsibility of participating in quality audits and reviews for programs. The Quality Improvement Specialist will ensure compliance with all state and federal regulations and guidelines. Under the direct supervision of the Quality Assurance Director, the QIS is responsible for performing periodic, independent and documented reviews of systems, records, and processes relating to foster care and juvenile justice services and supports. The Quality Improvement Specialist will present findings of audits to the Quality Assurance Director and the St John’s management team. About Little Flower Little Flower Children and Family Services of New York is a human services nonprofit supporting the well-being of children, youth, families, and individuals across New York City and Long Island since 1929. Our staff of more than 500 builds well-being by providing prevention services, foster care, residential treatment care, adoption services, programs and services for individuals with developmental disabilities, and medical and mental health services.

Requirements

Bachelor’s Degree in Healthcare, Human Services or a related field required with at least 5 years experience working with population.
Must have knowledge of program regulations.
Must possess superior oral and written communication skills and possess computer literacy. The candidate must be able to maintain a flexible schedule, including evenings and weekends as needed.
Comprehensive knowledge of the complex compliance rules and regulations relating to the program services under authority of this position.
Thorough knowledge of the approved contractual reporting methods and systems governing the program services under authority of this position as required by Federal, State, and municipal agencies.
Ability to prepare complete accurate reports and statements of considerable complexity. Ability to plan, assign, and direct subordinate personnel in a manner conducive to productive performance and high morale.

Nice To Haves

Leadership and/or training experience a plus.
Knowledge of electronic health record systems such as myEvolv is a plus

Responsibilities

Must possess the knowledge, skills and disciplines essential to perform documentation reviews, audits and other quality initiatives;
Knowledge of program regulations, along with other Federal and State regulations, requirements, standards, and policies;
Strong communication, written, and analytical skills; ability to work effectively with all levels of management and staff;
Must have excellent computer skills with the ability to create, maintain and navigate computer systems including Microsoft Word, Excel and Outlook; Knowledge of electronic health record systems such as myEvolv is a plus;
Highly organized and detail oriented; Strict confidentiality a must;
Must have flexible working hours and be able to work outside normal business hours as needed. Travel required to other locations;
Must be able to work independently and as part of a team.
Perform regularly scheduled internal reviews;
Collect, analyze, interpret and document information to support audit/documentation review findings;
Maintain agency records of all programmatic reviews/audits;
Provide assistance in monitoring incidents and corrective action plans;
Conduct investigations as assigned and complete thorough investigative reports;
Provide assistance to individual programs to analyze and resolve identified problems;
Create, implement, and oversee training initiatives to meet quality standards and promote proactive approaches