Quality Assurance Specialist | Crisis Services

LENAPE VALLEY FOUNDATION • Doylestown, PA

12h • Onsite

About The Position

Lenape Valley Foundation is seeking a full-time Quality Assurance Specialist for its Crisis Services team in Doylestown (Bucks County). This role is designed for experienced crisis professionals who are passionate about quality, compliance, and clinical excellence. The specialist will be responsible for reviewing clinical work, analyzing data, supporting staff development, and driving continuous quality improvement. Lenape Valley Foundation, established in 1958, is a non-profit provider of essential human services in Bucks and Montgomery Counties. Its mission is to partner with individuals facing mental health, substance use, or developmental challenges to help them pursue personal goals and an improved quality of life. With over 30 programs and a commitment to evidence-based care, LVF continuously evolves to meet community needs. The foundation is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace.

Requirements

• Bachelor’s degree in Social Work, Psychology, Counseling, Sociology, Criminal Justice, or related field
• Minimum of 2 years direct crisis service delivery experience, including mobile and/or emergency crisis services
• Robust knowledge of Pennsylvania crisis services and involuntary commitment procedures (MHPA)
• Experience with clinical documentation review, audits, or quality improvement processes
• Proficiency in Office 365 and electronic health record (EHR) documentation
• Valid driver’s license and willingness to travel between sites in Bucks County
• Ability to meet the physical demands of the role, with or without accommodation

Nice To Haves

• Master’s degree and prior QA, data, or KPI experience preferred

Responsibilities

• Conduct routine and targeted clinical chart audits to ensure compliance with regulatory, payer, and organizational standards
• Monitor documentation quality, clinical appropriateness, and risk assessments across crisis programs
• Track and analyze key performance indicators (KPIs) and monthly data trends
• Identify patterns, risks, and opportunities for quality improvement
• Provide real-time clinical and administrative support and coaching to crisis staff
• Assist with training related to documentation standards, regulatory requirements, assessment skills, and best practices for comprehensive, trauma-informed crisis services delivery
• Support internal and external audits (state, county, managed care)
• Collaborate with program leadership to support continuous quality improvement initiatives
• Maintain familiarity with core crisis service functions and assist operationally during high-demand periods

Benefits

• Paid training
• Potential free supervision hours toward licensure (based on eligibility)
• Significant shift differentials for overnight and weekend shifts
• 403(b) Retirement Plan
• Dailly Pay
• Generous PTO Policy
• 15 PTO Days, 10 Paid Sick Days, 4 Paid Personal Days, 7 Paid Holidays, 5 Paid Conference Days
• Medical, Dental, and Vision Insurance
• Credit available for medical opt-out
• Flexible Spending Account (FSA)
• Long-Term Disability and Basic Life Insurance
• Employee Assistance Program (EAP)
• Continuing Education Assistance Program
• Access to student loan management and repayment support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees