Quality Assurance Specialist

Hilton Grand Vacations•New Orleans, LA

7h•Onsite

About The Position

At Hilton Grand Vacations, we continuously strive to provide an outstanding experience to our customers. As a Quality Assurance Coordinator in our dynamic Manufacturing team, you will be instrumental in guaranteeing the seamless and efficient functioning of our operations. This outstanding opportunity empowers you to contribute to our mission of excellence and become a valued member of a dedicated team committed to upholding the highest standards. As a Quality Assurance Specialist, we are looking for a strong minded individual who is looking to be involved at the end of our sales process! This person assists with closing as a customer makes a decision to purchase our vacation ownership product! If you have strong customer service and administrative experience this may be the job for you!

Requirements

High school Diploma/GED
At least 2 years of hospitality/guest service experience.
Communicate clearly and distinctly with new owners. Must have excellent communication skills, both verbal and written and a positive demeanor
Possess project management and problem solving skills.
Must be computer savvy and have experience using Microsoft Office Suite.
Must possess the ability to acquire your notary license.
Able to work a flexible schedule to include weekends and holidays
Must exude a professional demeanor at all times on duty or on property

Nice To Haves

Bachelor’s degree in Hospitality Management/Business Administration or related experience preferred
Timeshare/Vacation Ownership experience preferred.
2+ years experience in Quality Assurance (QAM) or as a Verification Loan Officer (VLO)
Existing Notary Licensure

Responsibilities

Solidifies the new owner's sale by total contract review
Reviews paperwork
Ensures accurate signatures, notary and execution of purchase documents
Helps new owner understand the purchase
While at work, will be assisting owners purchasing, but also help owners coming in and calling with questions or cancellations
Ensures Vacation Counselors / Executive Consultants conduct follow-up efforts with owners.
Explains and ensures new owner understands the documents
Assists with the administrative duties of the QAM department.
Maintains a high standard of customer service throughout the resort.
Positive service to new owners prior to activation
Positive service to all owners who call after activation
Drives Execution
Ensures new and current owners understand documents and ownership
Help owners feel comfortable about their purchase and if need be, help book soft reservations for them before they are in the system
Make sure current owners who have questions have their answers, or at least find the answers for them and point them in the right direction (i.e. payoff information, help with on-line assistance)
Assist in training new QAMs
Assist with supply and inventory management to ensure we have all the necessary materials to complete daily tasks
Review document change bulletins from legal or Club information and ensures the department has the most recent materials
Be available for calls and participates in different conference calls to help with efficiency (i.e. owner referral, Portfolio Services)