Quality Assurance Specialist - After School Program

Woodcraft Rangers • Moreno Valley, CA

9d • $28 - $34 • Hybrid

About The Position

The Quality Assurance Specialist, reporting to the Associate Director of Programs and Regional Program Manager, plays a crucial role in the strategic execution and enhancement of Woodcraft Rangers' educational programs. This individual is pivotal in training on-site staff, ensuring the consistent and effective implementation of programs, and maintaining high standards of quality and compliance. Key responsibilities include observing, assessing, and reporting on program successes and challenges, working closely with staff to promote professional development and program improvement. This role requires a keen eye for detail and a proactive approach to anticipate and address the needs of various educational environments. The Quality Assurance Specialist is instrumental in elevating the overall quality of programs, ensuring they align with the organization's goals and comply with relevant standards.

Requirements

• 1 year of experience managing or supervising a high-performing team.
• 6 months experience supervising or leading a team and/or group of children in a school or recreational setting or 6 units in child development.
• High School Diploma or equivalent.
• Familiarity with relevant policies.
• Proficiency in MS Office Suite.
• Demonstrated experience in working with ethnically and culturally diverse communities, along with a comprehensive understanding of the unique needs of high-need areas in Los Angeles, including knowledge of the existing educational systems, youth development principles, and related programs.
• Valid LIVE Scan, TB Clearance, and CPR Certification (provided by Woodcraft Rangers).
• Ability to use smart phone for work related business (Woodcraft Rangers provides Wi-Fi/cell stipend)
• Keen observation and analytical skills with heightened attention to detail.
• Exceptional verbal and written communication skills.
• Robust multitasking and project management skills.
• Strong problem-solving and decision-making abilities.
• Adaptability and flexibility.
• Strong self-motivation and self-learning abilities.
• Ability to work effectively both independently and within a team environment.
• Strong multitasking skills with a focus on managing multiple projects simultaneously.
• Consistent display of poise and professionalism in all situations.

Nice To Haves

• While not required, bilingual abilities in English and Spanish are considered beneficial.

Responsibilities

• Program Strategy Execution: Actively involved in executing the strategic plan for educational programs. This includes close collaboration with on-site staff to ensure programs support both physical and emotional safety, promoting an inclusive, welcoming, and respectful environment for all participants, staff, and families.
• Ensuring Consistency and Compliance: Ensures the consistent delivery of high-quality programs across various sites. Monitors for compliance with educational standards and organizational goals.
• Quality Enhancement: Committed to enhancing the overall quality of educational programs. Involves observing and measuring program execution, assessing effectiveness, and making recommendations for continuous improvement.
• Observation and Reporting: Regularly observes program delivery, gathers data, and reports on successes and challenges. Requires a keen eye for detail and the ability to provide constructive feedback and solutions.
• Collaborative Efforts: Works collaboratively with the program team and other stakeholders to maintain and elevate the standard of educational offerings.
• Staff Training and Support: Provides essential training and support to on-site staff, ensuring they are well-equipped to deliver programs effectively. Guides staff in understanding and implementing program methodologies and best practices.
• Liaison with School Administration: Communicates and collaborates with school administrators to align program delivery with school objectives and standards.
• Recommendations and Collaborative Learning: Provides recommendations based on observations and collaborates with the programs team on learnings.
• Support in Hiring and Training On-site Staff: Assists in the hiring process and provides training to on-site staff, ensuring they are prepared to implement educational programs effectively.

Benefits

• Paid Vacation
• Sick time
• Health Benefits
• 403(b) retirement
• Pet insurance
• Lifecraft
• Upward mobility
• Career development
• The opportunity to create a lasting positive impact on youth within your community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees