Quality Assurance Specialist I

Bass Pro Shops • Springfield, MO

18h

About The Position

The Level I Quality Assurance Specialist is an entry-level position responsible for reviewing retail finance contracts prior to customer signature. The role ensures accuracy in contract terms, rates, backend products, and applicable fees. Working under general supervision, this position supports faster funding, reduces errors and rework, and improves the customer experience. It serves as an excellent entry point into the finance, compliance, or dealership operations environment.

Requirements

• Foundational understanding of financial documents and terminology
• Detail-oriented with strong organizational skills
• Clear written and verbal communication
• Basic knowledge of Microsoft Office Suite
• Receptive to coaching and eager to grow in compliance and contract operations

Nice To Haves

• Bachelor's Degree in Business, Finance, Accounting, or related field (if applicable)
• Internship or part-time experience in finance, compliance, or quality roles is a plus

Responsibilities

• Performs basic reviews of finance contracts to ensure correct application of rate, term, backend products, and UCC fees before submission to funding.
• Identifies and flags simple discrepancies that could delay funding or require re-contracting.
• Works with dealership personnel to resolve minor errors in a timely manner.
• Maintains accurate review logs and quality checklists for tracking common errors.
• Escalates complex compliance or pricing issues to Level II or Management for resolution.
• Participates in training and mentorship sessions to build knowledge of financing programs, regulations, and contract structure.
• Creates and updates guide manual for dealership contracting
• Collaborates with IT to create/enhance WRX funding platform
• ALL OTHER DUTIES AS ASSIGNED

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level