Quality Assurance Specialist I

Liberty University

1d•Remote

About The Position

The Quality Assurance team plays a crucial role in supporting the University's commitment to maintaining the highest standards in content and curriculum, ensuring a consistent customer experience and accurate representation of University-wide policies within the product is of utmost importance. The QA I position is responsible for providing Quality Assurance analysis and verification on pre-production content/curriculum. These projects are typically pre-planned and have been placed on the roadmap for a specific term or quarter. A successful applicant is expected to exhibit a high level of proficiency in the English language and a genuine commitment to providing exemplary copyediting reviews. The job also requires effective use of checklists and adherence to deadlines. The QA I role typically manages multiple projects simultaneously, emphasizing the importance of coordination and communication to keep each project on track. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Conduct thorough quality assurance analysis on content/curriculum for customers. Review for errors and ensure compliance in preparation for release into live production environments. Verification of alignment with Customer-specific and/or University-wide policy standards and design templates. Review and edit curriculum from multiple customer viewpoints (i.e. student vs faculty) in support of producing a high-quality and industry-leading product for the end customer. Exceptional proficiency in adhering to QA checklists, consistently achieving a high level of accuracy in performance Work independently to manage multiple projects at various stages of quality assurance review to meet team goals and deadlines. Ability to pivot and work collaboratively on larger department or higher level projects with staff from other teams. Communicate effectively and professionally with team members, department leadership, and Subject Matter Experts. Adapt quickly to changes in technology, university policy, and review processes. Accept feedback with a positive and coachable demeanor and integrate the feedback quickly into the work process.

Requirements

Four-year college degree in a related field (English, Education, Communications preferred)
Strong working knowledge of Microsoft Office Suite
Strong command of the written English language including syntax, mechanics, spelling, etc.
Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
Possess public communication skills that allow professional representation of Liberty University to a variety of business and community customers and associates.
Strong organizational skills.
Excellent customer service skills.
Excellent computer skills.
Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
Occasionally required to travel to local and campus locations.
Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
Regularly required to hear and speak in order to effectively communicate orally.

Responsibilities

Conduct thorough quality assurance analysis on content/curriculum for customers.
Review for errors and ensure compliance in preparation for release into live production environments.
Verification of alignment with Customer-specific and/or University-wide policy standards and design templates.
Review and edit curriculum from multiple customer viewpoints (i.e. student vs faculty) in support of producing a high-quality and industry-leading product for the end customer.
Exceptional proficiency in adhering to QA checklists, consistently achieving a high level of accuracy in performance
Work independently to manage multiple projects at various stages of quality assurance review to meet team goals and deadlines.
Ability to pivot and work collaboratively on larger department or higher level projects with staff from other teams.
Communicate effectively and professionally with team members, department leadership, and Subject Matter Experts.
Adapt quickly to changes in technology, university policy, and review processes.
Accept feedback with a positive and coachable demeanor and integrate the feedback quickly into the work process.