Quality Assurance Specialist / Customer Care Coordinator

McCarthy Services•Springfield, VA

23h•$25 - $28

About The Position

McCarthy Home Services, part of the ARS family of brands, provides HVAC, plumbing, and electrical services. We serve customers in the state of Virginia with reliable, professional service. We focus on expert workmanship and customer satisfaction, supported by ARS’s national strength. Why You’ll Love Working Here: Insurance access after just 31 days of employment Medical insurance options starting at $5/week Dental & vision insurance Health Savings Account (HSA) or Flexible Spending Account (FSA) 401(k) with company match Paid Time Off & Holiday Pay Company-paid life insurance Learn more at www.myarsrewards.com

Requirements

1–2 years of customer service or call center experience
Complaint resolution experience is REQUIRED
4–8 years of experience in quality control, inside sales, or a similar customer-focused role
Exceptional communication skills and attention to detail
Strong computer and documentation skills
A proactive mindset, dependable attitude, and commitment to quality outcomes
Pre-employment drug screen and background check required.

Responsibilities

Act as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customers
Investigate service quality issues including pricing, damages, and technician performance
Document and track all customer complaints and QA trends in a timely and detailed manner
Coordinate resolutions by working closely with local service center teams and leadership
Review and respond to customer satisfaction surveys, especially negative feedback
Deliver quality insights and provide quarterly complaint analysis by branch and region
Ensure service consistency and continuous improvement in the customer experience