Quality Assurance Roofing Technician

Tremco • Stroudsburg, PA

399d • $41,600 - $68,640

About The Position

The QA Technical Service Rep is responsible for ensuring the quality assurance of Tremco's installed roofing systems within their designated region. This role involves performing roof patch and repair services, estimating material and labor needs, and maintaining effective communication with customers and internal teams to ensure satisfaction and compliance with quality standards.

Requirements

• High school diploma or GED
• Prior roofing experience including patch and repair skills
• Knowledge and ability to use basic tools associated with commercial roofing
• Knowledge and experience monitoring and maintaining Quality Control
• Functional computer skills
• Safety training and OSHA knowledge with a commitment to safety at all times
• Understanding and ability to manage expenses
• Planning and organizational skills
• Able to juggle multiple priorities and demonstrate good task management
• Work independently, as well as in a team environment, to solve problems and delegate assignments
• Excellent customer service skills and ability to build relationships
• Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft) and carry basic hand tools, equipment and/or material up to approx. 100 lbs. over long distances
• Capable of walking along roof top edges (no fear of heights, good balance, etc.)
• Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)
• Ability to travel out of town including overnight travel
• Must have transportation and a valid driver's license
• Ability to work weekends and/or holidays if needed
• Ability to pass pre-employment drug test
• Ability to read, write and speak English

Responsibilities

• Lead Technician performing roof patch and repair as necessary and determined by the Quality Assurance Group on Tremco Incorporated roof systems.
• Estimate material and labor quantities for roof patch and repair.
• Work with local WTI Field Representatives and/or Supervisors as required or necessary.
• Provide accurate and timely documentation to ensure that all work was completed properly and that the customer is fully satisfied.
• Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all work-related matters.
• Demonstrate working knowledge of all services provided.
• Perform any other duty and/or project as required or assigned by the QA Assurance Group.

Benefits

• 401K with company match
• Company Pension Plan
• Health Insurance
• Paid time-off
• Mileage reimbursement
• Continuing education

What This Job Offers

• Job Type: Full-time
• Industry: Petroleum and Coal Products Manufacturing
• Education Level: High school or GED