FEMA - Quality Assurance Review Analysts (Winchester, VA)

Dewberry•Fairfax, VA

1d•Onsite

About The Position

Dewberry is seeking Quality Assurance Review Analysts in the Winchester, VA area to support victims impacted by natural disasters across the United States. This role offers an excellent opportunity to earn extra income while helping others. Successful candidates must be proficient with computers and able to work onsite in a professional office environment. Local candidates are preferred, and no housing or travel stipend will be provided. Dewberry is a leading, market-facing professional services firm with more than 60 locations and 2,500 professionals nationwide. The company is committed to delivering high-quality services to clients and offers the chance to collaborate with experienced professionals on innovative and complex projects.

Requirements

High School diploma required
Must be able to travel and work onsite at Winchester, VA office
Proficiency with Microsoft applications (Word, Excel, Outlook and Teams) and database software required
Ideal candidates need to be flexible due to varying schedules/shift and able to work overtime
Successful candidates will possess a positive attitude, strong work ethic, and desire to help others
Strong interpersonal skills surrounding customer relations and supporting others are required
Must have a clean driving record and able to maintain a valid driver's license
Must be a U.S. Citizen and able to successfully pass a Federal background investigation, to include credit and criminal history

Nice To Haves

Associates degree or equivalent preferred from an accredited university
A minimum of two (2) years of experience in related field is preferred
Prior experience with NEMIS is preferred
Local candidates preferred

Responsibilities

Identification and reporting of quality data internally and externally
Primary responsibility for oversight of Review Queue production; heavy involvement in Review Queue production
Proactive interaction with field staff, QC processes, NPSC, No Contact, Customer Service and Production departments
Assists in reconciliation and special project research as needed
Ensures adherence across the project to FEMA and Dewberry Codes of Conduct
Ability to communicate effectively in writing to develop and write work procedures, policies, reports, instructions, briefings and other documents
Ability to work among a diverse staff in effectively meeting program goals and unexpected workload changes related to disaster assistance activities
Maintain a familiarity with the FEMA software, implement new program updates and advise appropriate staff of any program changes
Assigning and reviewing work with subordinates, training and working effectively with subordinates from a variety of backgrounds and with different levels/areas of training
Assign and review the work of subordinates to ensure they are producing the quality and quantity of work expected within set limits of cost and time
Field questions and provide guidance for internal and external customers
Other duties as assigned