Quality Assurance Representative

Sonic Healthcare USA•Rye Brook, NY

1d•$18 - $25•Onsite

About The Position

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! You are a superhero when it comes to patient specimens. You’ve got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Location: Rye Brook, NY Hours: 8:30am - 5:00pm; Monday to Friday Full-time: Benefit Eligible HOURLY RATE: $18.00-$25.00/hr In this role, you will: Responsible for Quality Assurance, keeping the integrity of the specimen and guaranteeing each specimen complies with CAP (College of American Pathology) and specimen processing regulations implemented by the New York State Department of Health and CLIA. To be successful as a Quality Assurance Representative you should be incredibly thorough and able to help our company maintain the highest quality standards.

Requirements

Previous experience with customer service
Proficiency in Microsoft Office and other computer applications
Excellent written and verbal communication skills

Nice To Haves

Associates degree

Responsibilities

Responsible for generating and sorting the QA report on a daily basis.
Communicate QA issues with external clients in an effort to obtain correct information to process the case.
Prioritize work and meet deadlines.
Ensure to Resolve and document all QA cases with a proper and clear Resolution.
Communicate with the Sales Force when added assistance is needed to resolve QA issue.
Utilize Fax Authorization Forms to retrieve pertinent information needed to resolve a QA case that must be CAP (College of American Pathology) compliant before processing.
Ensure fax authorizations are filled out correctly and returned promptly.
Follow up with pathologist and the VP of QA when unsure of how to proceed with a given situation.
Communicate repeat issues to Sales Representative.
Follow up with the lab supervisors when discrepancies occur on accessioned and grossed cases.
Contact, communicate, and verify all site discrepancies between requisitions and slides discovered by pathologist to the external client.
Return specimen to clients when necessary using FedEx website and document returns and cancelations.
Communicate all incorrect and unnecessary flags with management