QA Manager

Safe-Guard Products International LLC•Atlanta, GA

14d•Hybrid

About The Position

The QA Manager is responsible for leading a cross-functional quality assurance team to ensure the delivery of high-quality software products across all stages of the development lifecycle. This role involves strategic planning, process standardization, team leadership, and collaboration with product, engineering, and operations teams. The ideal candidate will have a strong background in both manual and automated testing, CI/CD pipelines, and quality metrics, as well as a passion for innovation and continuous improvement.

Requirements

Bachelor’s degree in information systems, Business Administration, Management or related field — or equivalent work experience.
7+ years of QA experience with at least 3 years in management or lead role.
Strong understanding of software testing methodologies, automation frameworks, and CI/CD practices.
Hands-on experience with automation tools (e.g., Katalon, Playwright, Selenium, Postman).
Excellent communication and leadership skills, with experience managing distributed teams.
Proven success in driving measurable QA improvements (e.g., reduction in defect leakage or testing cycle times).
Experience with API, Database, and portal ecosystems validation.
Familiarity with AWS infrastructure, TestOps/TestCloud, or GitHub-based CI/CD pipelines.
Knowledge of AI-assisted testing or dynamic data generation techniques.

Responsibilities

Lead and mentor a team of QA analysts, automation engineers, and test leads across multiple product lines (APIs, Portals, Salesforce, etc.).
Define and implement a unified QA strategy, aligning manual and automated testing efforts with organizational objectives.
Drive continuous improvement of QA processes, automation coverage, and testing efficiency across teams.
Collaborate with Product and Engineering leadership to establish test plans, quality gates, and release criteria.
Develop and enforce standardized QA methodologies, documentation, and reporting practices.
Oversee test planning, execution, and defect triage across projects and environments.
Implement risk-based testing approaches and ensure proper regression coverage before major releases.
Ensure QA best practices are followed within Agile/Scrum development cycles.
Partner with the Automation System Architect to expand automated test coverage across API, UI, and end-to-end workflows.
Manage the integration of QA tools within CI/CD pipelines (e.g., GitHub Actions, TestOps, Jenkins, or similar).
Support migration and adoption of next-gen test automation frameworks (e.g., from Katalon to Playwright).
Evaluate and implement test management tools for traceability and reporting.
Define and track key performance indicators (KPIs) such as defect leakage, test efficiency, automation ROI, and release quality.
Provide executive-level reporting on QA progress, coverage, and quality trends.
Use analytics to identify root causes of recurring defects and propose corrective actions.
Work closely with Product Managers, Developers, DevOps, and Support teams to ensure full alignment on test scope and priorities.
Serve as the QA point of contact during production releases and incident reviews.
Promote a culture of quality ownership across all engineering disciplines.