Under the direction of the Quality Assurance Director within Health Care Regulation (HCR), the Program Specialist VII (Quality Assurance Program Analyst), performs highly advanced (senior-level) consultative and analytical work as a key member of the Quality Assurance Team. This role conducts quality assurance case reviews, manages data, and provides expert survey and investigative case consultations to clinical and non-clinical field staff who conduct federal and state regulatory activities in acute-care provider settings. These providers may include general or special hospitals, private psychiatric hospitals, limited services rural hospitals, ambulatory surgical centers, birthing centers, abortion clinics, end stage renal disease facilities, freestanding emergency medical care facilities, crisis stabilization units, narcotic treatment programs, special care facilities, and chemical dependency treatment facilities; and professional licensees, including licensed chemical dependency counselors and licensed sexual offender treatment providers. Key areas of quality assurance review include rule violations, enforcement eligibility, allegations of abuse, neglect, and exploitation, employee misconduct registry cases, and other complex or high-profile inquiries, such as those involving government relations, bill analyses, case appeals, and requests requiring a quality assurance perspective. Each review involves a thorough assessment and evaluation of complex information to ensure compliance with applicable policies and regulations. This process includes researching and interpreting relevant rules, analyzing complaints, reports, statements of deficiencies, and supporting evidence (e.g. medical records, policies and procedures, training records, and rosters), identifying areas for improvement, and providing actionable recommendations to drive successful outcomes. Strong writing skills are essential for this position, as is the ability to deliver clear, well-organized feedback to staff on their work products, maintaining professionalism and clarity in all communications. Additionally, the role involves comprehensive oversight and management of quality assurance data, including monitoring trends, forecasting, and reporting using program trackers, dashboards, and monthly reports to support ongoing program improvement and informed decision-making. Collaboration is central to this position, which serves as the enforcement liaison and works closely with cross-functional teams, including leadership, Field Operations, Regulatory Enforcement, Policies and Rules, Training, Legal, and other internal and external stakeholders to develop and implement best practices and process improvements that promote consistency and quality. Promoting staff development and a culture of quality improvement are essential components of this role. The position is responsible for planning, creating, and delivering impactful presentations, comprehensive training sessions, practical resources, and effective job aids to support program staff. In addition, it supports and guides staff through complex compliance reviews and program changes to foster growth, consistency, and high-quality performance. The position may also lead and support quality improvement projects and special initiatives to achieve program goals. Operating under minimal supervision, it allows for extensive latitude in the use of initiative and independent judgment. The ideal candidate demonstrates strong analytical, communication, and mentoring skills, and is comfortable working independently and collaboratively to drive program excellence and ensure compliance with all relevant standards.