Quality Assurance Manager

Benshaw Inc.•Pittsburgh, PA

8d•Onsite

About The Position

Benshaw is seeking an experienced Quality Assurance Manager to lead and continuously improve our quality management systems within a fast-paced manufacturing environment. This role is responsible for ensuring products and processes meet internal standards, customer requirements, and regulatory expectations. The Quality Assurance Manager will partner with Engineering, Project Management, Operations, Supply Chain, and Service teams to drive a culture of quality, problem prevention, and continuous improvement across the organization. Location: On-site, Benshaw , 615 Alpha Drive, Pittsburgh, PA 15238

Requirements

Bachelor’s degree in Engineering, Quality, Manufacturing, or related field
5+ years of quality leadership experience in a manufacturing environment
Strong working knowledge of ISO 9001 and structured quality systems
Experience with root cause analysis, CARA, and statistical process control
Ability to read and interpret engineering drawings, BOMs, and specifications
Proven ability to lead cross-functional teams and drive change
Excellent communication and customer-facing skills

Nice To Haves

ASQ certifications (CQE, CQM, CMQ/OE)
Experience in electrical equipment, power electronics, or industrial controls
Experience in applied motor control (low voltage and or medium voltage experience)
Knowledge of UL/CSA compliance requirements
Six Sigma Green/Black Belt certification
Experience with ERP systems and quality modules

Responsibilities

Lead the development, implementation, and maintenance of Benshaw’s Quality Management System (QMS) in alignment with ISO 9001 and industry standards
Establish quality objectives, KPIs, and metrics to measure product performance and process capability
Promote a proactive quality culture focused on prevention, root cause analysis, and continuous improvement
Serve as the primary quality liaison for customers, suppliers, and internal stakeholders
Oversee inspection, testing, and validation processes for incoming, in-process, and final product
Develop and maintain quality control plans, inspection procedures, and work instructions
Partner with Production and Engineering to reduce defects, scrap, and rework
Lead corrective and preventive action (CARA) activities using structured problem-solving methods (8D, 5-Why, Fishbone, etc.)
Support new product introductions and engineering changes with risk assessments and control plans
Support factory acceptance testing (FAT) for customers both virtually and on-site
Manage supplier quality performance including audits, scorecards, and corrective actions
Collaborate with Supply Chain on supplier selection, qualification, and development
Lead supplier nonconformance resolution and containment activities
Plan and conduct internal audits; coordinate external and customer audits
Ensure compliance with customer specifications, UL/CSA requirements, and applicable regulatory standards
Maintain quality documentation, records, and change control processes
Lead and develop quality engineers, inspectors, and technicians
Provide training on quality tools, procedures, and workmanship standards
Foster cross-functional collaboration to embed quality into all operations