Quality Assurance Manager
About The Position
We’re seeking a passionate and dedicated Quality Assurance Manager who brings enthusiasm and expertise to the table. The Quality Assurance Manager at Raymond Muscatine, LLC, a division of Toyota Material Handling North America (TMHNA), is responsible for leading the site’s Quality Engineering function in support of our world-class manufacturing of material handling equipment. This role ensures alignment with TMHNA’s operational excellence goals and the Toyota Production System (TPS), with a strong focus on continuous improvement, customer satisfaction, and regulatory compliance. The Quality Assurance Manager will drive quality initiatives throughout the Muscatine facility, partner with cross-functional teams, support new product introduction (NPI), and lead the resolution of complex quality challenges using structured problem-solving methods.
Requirements
- 8+ years of quality experience in a manufacturing environment, with 3+ years in a leadership role.
- Working knowledge of ISO 9001, PPAP, FMEA, SPC, 8D, and other quality tools.
- Experience with Toyota Production System (TPS), Lean Manufacturing, or Six Sigma.
- Proficient in Microsoft Office, quality software tools, and ERP systems (SAP preferred).
- A Bachelor's Degree in a related field is preferred.
- This is a mid-level management role within the organization. Eight or more years of professional experience, with at least three years of management experience is required.
- Experience in the technical competencies of the functional areas of responsibility is preferred.
Nice To Haves
- Bachelor’s degree in Engineering
- Experience in automotive or industrial equipment manufacturing strongly preferred
- Certification in CQE, Six Sigma Black Belt, or similar is a plus.
Responsibilities
- Lead and develop a high-performing Quality Engineering team at the Muscatine facility.
- Champion and implement quality systems and processes in alignment with TMHNA standards, ISO 9001, and internal audit expectations.
- Support production teams in quality assurance, problem resolution, and process capability improvements.
- Manage root cause analysis and corrective/preventive action (CAPA) activities using 8D, A3, and other TPS-aligned tools.
- Serve as the site lead for quality audits (internal, external, customer, and corporate).
- Collaborate with design engineering, manufacturing, and supply chain teams on new product launches, changes, and PPAPs.
- Monitor key performance indicators (KPIs) including scrap, rework, customer complaints, and warranty claims. Use data to drive improvement.
- Work with TMHNA’s centralized quality leadership to ensure consistency across the network.
- Support supplier quality initiatives including supplier audits, performance monitoring, and defect resolution.
- Deliver regular reporting and updates to senior site leadership and corporate stakeholders.
- Work in a matrixed reporting structure, with direct leadership in a remote location.
Benefits
- Competitive Salary
- Performance Bonus
- Generous Paid Time Off and 13 Paid Holidays
- Affordable Medical plans and no-cost Dental & Vision options
- 100% 401(k) match up to 6%
- Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
- Tuition Assistance Program
- Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
- Recognition and Kaizen (continuous improvement) Reward Programs
- Meaningful opportunities for personal and professional development
- Best in class work culture!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
