Quality Assurance Manager

Eurofins Scientific•Lancaster, MN

43d

About The Position

The Quality Assurance Manager oversees assigned laboratories to ensure compliance with company policies and procedures, implementation of a robust and effective Quality System, and employment of continuous improvement activities. This includes identifying or developing quality management tools, assessing risks and leading root cause investigations, evaluating company-wide trends for weaknesses and opportunities to advance the company's leadership position in the environmental industry, and training quality staff in the implementation of Quality Systems, techniques, and tools.

Requirements

Strong leadership, initiative, and teambuilding skills
Knowledge of environmental laboratory accreditation requirements
Quality Assurance and Quality Control principles
Statistics and the fundamental application in an environmental laboratory
Root cause analysis and corrective action principles
Change management techniques and group dynamics
Knowledge of environmental chemistry, regulatory methods and accreditation requirements, and instrumental techniques
Experience with laboratory operations
Strong analytical, logical, and negotiating skills
Strong interpersonal skills and leadership abilities
Ability to handle multiple priorities
Strong computer, scientific, and organizational skills
Excellent communication (oral and written) skills and attention to detail
Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
BS degree in a science, combination of QA experience and knowledge of the environmental testing industry may substitute for a degree.
Minimum 5-10 years of environmental laboratory experience and 5 years QA experience. Advanced degree may substitute for experience.
Authorization to work in the United States indefinitely without restriction or sponsorship
Professional working proficiency in English is required, including the ability to read, write, and speak in English.

Responsibilities

Ensure adherence to highest quality and efficiency standards in laboratory operations
Lead team, schedule, and train employees; ensure coverage and performance; foster morale and teamwork
Lead interventions in laboratories with inadequate Quality Systems or management
Review assigned laboratories' monthly reports to stay current with laboratory issues and achievements
Review audit responses for assigned laboratories as needed
Compile Quality System metrics to monitor the status and performance of assigned laboratories
Monitor laboratory certification activities to ensure no major losses of certifications
Investigate issues raised by clients, QA, sales, and other departments to find root cause, implement corrective action, and document proper response
Perform internal investigations of suspected data integrity related and/or ethics violation issues
Provide review and comments on state, client, TNI, and federal agency programs and requirements
Monitor regulatory and accreditation activities for business opportunities and threats
Research Quality Systems information and stay abreast of new practices to maintain knowledge and provide guidance
Participate in environmental industry committees or organizations to contribute to industry-wide initiatives that can impact the company
Identify and/or develop model Quality System tools, policies, and procedures, and make these available for adoption within the laboratories
Develop and participate in the Quality Management Training for new and prospective quality management staff
Coordinate quality assurance and technical training courses, as applicable
Assist Laboratory Directors/BUMAs in QA personnel decisions including: staffing, hiring, evaluations, and disciplinary actions as requested
Attend meetings to stay current with industry trends and QA programs
Participate in the Laboratory Information Management System (LIMS) oversight and standardization
Assist with internal Quality Systems Audits as needed