Quality Assurance Manager

TekSynap•Washington, DC

6d•Onsite

About The Position

We are seeking a Quality Assurance Manager to join our team supporting the United States Senate in Washington, DC. This program provides comprehensive services for Local Area Networks (LANs) and Wide Area Networks (WANs), supporting around roughly 12,000 users . The program covers the acquisition, delivery, configuration, integration, and upgrade of IT products, along with installation and on-site maintenance, including help desk services. Additional support includes hardware delivery, moves, upgrades in state offices, and technical assistance for systems, ensuring efficient, secure, and up-to-date IT infrastructure . We are looking for an experienced and detail-oriented Quality Assurance (QA) Manager to oversee the quality assurance processes for our customer . The QA Manager will be responsible for ensuring that all help desk services meet or exceed client expectations and contractual obligations. This role requires a deep understanding of IT help desk operations, strong analytical skills, and the ability to lead a team in delivering top-quality support. T ekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com . Apply now to explore jobs with us!

Requirements

Bachelor ’s degree
5 years of experience in Quality Management
Strong knowledge of IT help desk processes, tools, and best practices.
Experience with quality management frameworks and methodologies (e.g., ISO 9001, Six Sigma).
Excellent analytical, problem-solving, and decision-making skills.
Proven ability to lead and motivate a team, fostering a culture of continuous improvement.
Strong communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders.
Relevant certifications (e.g., ITIL, Six Sigma, HDI).

Responsibilities

Government Contract Quality Assurance Knowledge: In-depth understanding of government contract quality assurance processes and regulations, including familiarity with FAR and related guidelines.
Quality Management Expertise: Experienced in managing quality assurance activities for large-scale contracts and developing efficient procedures for quality assurance actions under the contract.
Technical Acumen: Proficient in assessing the quality of IT supplies, services, and deliverables, with knowledge of industry standards and best practices.
Risk Assessment and Mitigation: Skilled in identifying and assessing risks related to contract performance and developing strategies to mitigate quality-related risks.
Inspection and Surveillance: Experienced in designing and implementing quality assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results using appropriate reports .
Stakeholder Communication: Effective in communicating with contractors, subcontractors, and government personnel, collaborating with project managers, vendors, and other stakeholders.
Contract Compliance: Ensures that supplies and services meet contract requirements while monitoring adherence to quality standards and specifications.
Reporting and Documentation: Maintains accurate records of quality assurance activities and prepares reports for senior management and government officials.
Continuous Improvement: Implements processes for continuous quality improvement, identifies areas for enhancement, and recommends corrective actions.
Ethical Conduct: Upholds ethical standards in quality assurance practices, avoids conflicts of interest, and ensures transparency.