Quality Assurance Manager
About The Position
The Quality Assurance Manager is responsible for overseeing and enhancing quality assurance programs. This role ensures consistent implementation of best-in-class quality and compliance practices in alignment with regulatory standards and company policies. The Quality Assurance Manager collaborates with site managers, quality teams, and clients to ensure that all operations meet or exceed expectations. Reporting to the Director of Quality, this position plays a critical role in driving continuous improvement, supporting training initiatives, and fostering a culture of excellence and accountability. Success Criteria Build and grow quality teams and programs with an entrepreneurial mindset. Create an inspiring and motivating environment with open, two-way communication. Identify opportunities and resolve deficiencies proactively. Anticipate client needs and exceed expectations using a customer service mindset. Adapt and pivot in a fast-paced and demanding environment. Stay informed of current trends and regulatory changes in the industry. Establish effective communication channels with clients and internal stakeholders. Set goals for team members to develop and expand organizational capability. Comply with safety rules, policies, and procedures. Adhere to company quality standards and regulatory requirements. Follow all company procedures, policies, and rules.
Requirements
- 3 or more years of leadership experience in regulated industries preferred.
- 5 or more years of experience monitoring and overseeing quality assurance activities in a regulated environment, pharmaceuticals preferred.
- Auditing experience preferred.
- Strong understanding of GMP, ISO standards, and regulatory compliance.
- Bachelor’s degree in a related field required; advanced degree preferred.
- Proficient in Microsoft Office and digital quality management systems.
- Ability to develop and execute site-level quality strategies.
- Strong analytical and problem-solving skills.
- Exceptional customer service and communication skills.
Responsibilities
- Provide leadership and development for quality teams and programs.
- Ensure consistent training and support to site leaders and supervisors.
- Serve as project manager for regional quality initiatives.
- Communicate professionally with clients and stakeholders.
- Conduct regular inspections and audits to drive continuous improvement.
- Deliver refresher training as needed.
- Review and ensure accurate documentation and compliance.
- Perform other duties as assigned.
Benefits
- ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
