Quality Assurance Manager - VOA Recovery

Volunteers of America Mid-States • Louisville, KY

8d • Remote

About The Position

The Quality Assurance Manager for VOA Recovery is responsible for overseeing quality and compliance across all VOA Recovery programs, including residential programs in Louisville, Southeast Kentucky, and Owensboro. This role ensures adherence to regulatory standards, internal policies, and best practices while driving continuous improvement initiatives. The QA Manager collaborates with program leadership to analyze data, implement corrective actions, and maintain high standards of client care and safety.

Requirements

• Bachelor’s degree in Human Services, Healthcare Administration or related field OR equivalent years of experience.
• Expertise in compliance monitoring and corrective action planning and policy development.
• Excellent communication, leadership and project management skills.

Nice To Haves

• Quality or compliance-related certifications preferred.

Responsibilities

• Oversee quality assurance activities for all VOA Recovery programs, including nonresidential programs and residential sites in Louisville, Southeast Kentucky, and Owensboro
• Conduct regular internal audits and reports to ensure compliance with state, federal, and agency standards.
• Review incident reports, medication errors, and client documentation for accuracy and completeness.
• Collaborate with program leadership to develop and implement corrective action plans.
• Maintain quality dashboards and prepare reports for leadership review.
• Support staff training on compliance, documentation, and quality standards.
• Participate in strategic quality initiatives and continuous improvement projects.

Benefits

• Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:
• Health and Wellness
• Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account
• Short Term Disability
• MetLife Legal Plans
• Financial Wellbeing
• Competitive Compensation Packages
• Life Insurance (company paid)
• 403b retirement plan with company fund matching
• Employee discounts
• Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
• All company paid benefits and paid time off effective day one
• Work Culture
• Commitment Committee
• Justice Committee
• Integrity Committee
• Compassion Committee
• Retention Committee

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees