Quality Assurance Manager

Ghirardelli Chocolate Company•San Leandro, CA

37d

About The Position

TheQuality Assurance (QA) Manageris responsible for managing the San Leandro Quality department to provide safe, high-quality products that meet regulatory, customer and consumer expectations. This role has the overall accountability of ensuring food safety and quality systems are properly documented, implemented, and validated as directed to ensure compliance. This position provides leadership to achieve company and departmental goals through planning, executing, verifying, and validating continuous improvement strategies and activities.Hire, develop and manage performance of the team. Create an inclusive environment that embraces our values and purpose.Manage supplier quality programsEnsure the successful implementation and maintenance of programs to achieve compliance with international, federal, state or local regulations as they apply to food safety and labeling requirementsDevelop and implement quality assurance programs for the plant to ensure compliance with FSMA, Global Food Safety Initiative (GFSI), and sustainability requirementsPrepare, coordinate and represent the company during 3rd party, regulatory and surveillance auditsMaintain Quality programs including, but not limited to, scorecards, IPM, SPC, microbiological testing, sensory, weight control, product recall, and auditsManage and improve key quality and food safety performance metricsPrepare reports by collecting, analyzing and summarizing dataDrive continuous improvement through the application of scientific methodology, root cause and statistical analysis toolsImplement and utilize effective and approved analytical methods to assure the high quality of raw materials, semi-finished products, and finished productsParticipate in food tasting and product evaluation to ensure stringent quality expectations are met and the Ghirardelli flavor profile is maintained and protectedInvestigate consumer and customer complaints and implement corrective and preventative actions to resolveParticipate in the development of the department's annual budget, manage departmental spend, and ensure budgetary complianceServe as back-up for the Director of Quality Assurance in her/his absenceMay perform other duties as assigned

Responsibilities

Manage the San Leandro Quality department
Ensure food safety and quality systems are properly documented, implemented, and validated
Provide leadership to achieve company and departmental goals
Hire, develop and manage performance of the team
Create an inclusive environment
Manage supplier quality programs
Ensure compliance with international, federal, state or local regulations as they apply to food safety and labeling requirements
Develop and implement quality assurance programs for the plant to ensure compliance with FSMA, Global Food Safety Initiative (GFSI), and sustainability requirements
Prepare, coordinate and represent the company during 3rd party, regulatory and surveillance audits
Maintain Quality programs including, but not limited to, scorecards, IPM, SPC, microbiological testing, sensory, weight control, product recall, and audits
Manage and improve key quality and food safety performance metrics
Prepare reports by collecting, analyzing and summarizing data
Drive continuous improvement through the application of scientific methodology, root cause and statistical analysis tools
Implement and utilize effective and approved analytical methods to assure the high quality of raw materials, semi-finished products, and finished products
Participate in food tasting and product evaluation
Investigate consumer and customer complaints and implement corrective and preventative actions to resolve
Participate in the development of the department's annual budget, manage departmental spend, and ensure budgetary compliance
Serve as back-up for the Director of Quality Assurance in her/his absence
May perform other duties as assigned