Quality Assurance Manager

Eventeny

2d•$70,000 - $80,000•Remote

About The Position

As a member of the Engineering team, you’ll be the ultimate advocate for the event organizers and attendees who rely on our platform for their high-stress, live-event needs. In this role, you will lead a team of QA specialists through a critical evolution: transitioning from manual, non-technical testing to a modern, standardized QA practice. As Eventeny scales, you will bridge the gap between product vision and technical stability. This is a full-time, salaried position. The QA Manager will have a work week of Monday – Friday, with a general expectation of being available during business hours (9am – 5pm EST) and periodically on nights and weekends to support Event Organizers managing various events.

Requirements

5+ years in Software Quality Assurance, with at least 1–2 years in a Lead or Manager role—ideally within a fast-paced environment.
Proven experience taking non-technical team members and coaching them on technical QA practices (SQL basics, API testing, browser dev tools).
Experience in building automation frameworks that “play nice” within the existing code-base.
You thrive in a high-velocity environment where growth experiments are constant and the ability to pivot quickly is a core requirement for success.
Strong experience with API testing and querying databases. You should be comfortable reading (or even writing) code and participating in PR reviews.
You understand that a "bug" isn't just a technical error; it’s a failure for a festival organizer on their biggest day of the year.

Responsibilities

Lead the Technical Evolution: Mentor and upskill the QA specialist team, transitioning from a, primarily, manual workflow practice to a standardized QA model including automated regression testing and technical documentation.
Act as the "Gatekeeper": Collaborate directly with Engineering, Product, and Design to ensure every release meets a high standard for quality and stability.
Implement Hybrid Testing: Maintain high-quality manual testing while building out automated frameworks to reduce overhead.
Manage the Bug Lifecycle: Triage issues based on customer impact and business goals, ensuring the Engineering team is focused on the most critical friction points.
Scale the Culture: Foster a culture of "Quality-First" within the broader team, ensuring that speed of growth never comes at the expense of our customers' trust.
Product Expertise: Become an absolute expert on the Eventeny product to anticipate how new features might break existing workflows for a 5,000+ person festival or convention.