Quality Assurance Manager

Chewy•Plantation, FL

About The Position

The Quality Assurance Manager will play a critical role in driving the quality and reliability of Chewy’s Private Brands hard goods portfolio, spanning categories such as toys, beds, furniture, and electronic pet products. This position focuses on ensuring suppliers meet Chewy’s quality and compliance standards, overseeing testing and inspection programs, and supporting the successful launch of new products into market. The role requires strong technical expertise, attention to detail, and the ability to collaborate across crossfunctional teams to anticipate issues, identify solutions, and continuously improve product quality. This is an individual contributor role that offers visibility within the organization and the opportunity to directly impact product safety, regulatory compliance, and customer satisfaction across the hard goods portfolio.

Requirements

Bachelor’s degree in Textile Science/Technology (softlines/toys), Industrial Engineering, or related technical discipline
5+ years of experience in manufacturing/co-manufacturing of consumer products (non-consumable items); experience in pet industry a plus
Knowledge of hard goods production in China, including materials such as metals, plastics, textiles, printing, and transit testing
Strong knowledge of quality systems, product testing methods, and regulatory requirements for consumer products
Prior auditing/co-manufacturing experience required
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong analytical, problem solving, and communication skills; ability to translate data into actionable next steps Ability to collaborate with cross-functional teams and influence vendor partners to achieve quality outcomes
Demonstrated integrity, maturity, and professionalism with sensitivity to cross-cultural interactions.
Willingness to seek professional growth and development as responsibilities expand
Ability to travel 20–30% (includes overseas travel) and join late-night calls with factories, agents, and QA contractors in Asia as needed

Nice To Haves

Ability to speak Mandarin Chinese.
Understanding of pet product regulatory requirements.

Responsibilities

Complete on-site supplier reviews of facilities to assess capabilities and quality processes; request and drive supplier quality improvements
Ensure the commissioning process is successful during the launch of new products by attending or facilitating initial production runs
Develop and maintain product specifications and testing requirements for Hard Goods categories; ensure alignment with vendors and co-manufacturers
Partner with vendors and third-party labs to create and execute testing protocols; track submission of all required testing to regulatory and Chewy standards
Ensure vendors’ cooperation according to Chewy.com’s Quality and Compliance policies
Maintain current Quality and Social Audit documentation for all vendors
Support review and approval of pre-shipment inspections; make product disposition decisions and drive corrective actions for non-conforming issues
Remain current on applicable regulations (Prop 65, TSCA, CFR, CARB, etc.) and act as subject matter expert for assigned categories
Track and analyze customer complaint data, inspection results, and test reports to identify trends; translate insights into actionable improvement projects
Anticipate needs and recommend solutions for production or manufacturing issues; provide alternatives to maintain quality standards
Partner cross-functionally with Compliance, Sourcing, and Product Development teams to ensure quality requirements are met and customer expectations are exceeded
Engage in continuing education opportunities to expand product knowledge and support professional development