Quality Assurance Manager

AkzoNobel•Roanoke, VA

5d•$102,000 - $124,000•Hybrid

About The Position

The Quality Assurance Manager manages the activities associated with the development and continuous improvement of the site quality management system. To meet this objective the incumbent ensures top management and the rest of the organization, understand what is required of applicable management system standards, such as ISO9000; that personnel are implementing and following business processes that are compliant to these standards, and that those resources I his/her charge are effectively deployed to support these management system’s objectives.

Requirements

Bachelor’s degree in chemistry, chemical engineering, engineering, or an alternate field of specialization will be considered depending on the nature of the degree, work experience, other training or combination thereof
Minimum of 7 years of quality systems experience/education
Excellent working knowledge of the Microsoft suite of products (Word, Excel, PowerPoint, and Viseo) is a must
Team oriented problem solving skills and small team leadership experience required
Must understand the fundamentals of business management systems, and the standards that govern them ( e.g., ISO9000; TS16949, etc.)
Excellent written and oral communication skills are a requirement, especially as this relates to the writing work instructions, or producing PowerPoint presentations for training, etc.
Manufacturing experience, especially in a quality role with quality systmes implementation experience
Ability to read, comprehend and follow safety instructions and safety guidelines
Dedicated and committed safety leadership and presence
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to analyze data.
Ability to interact effectively with internal and external customers
Ability to write correspondence in English professionally and effectively to all levels of management, peer group and employees
Ability to present information in English in one-on-one and group situations to peers, management, customers and vendors
Ability to interact and communicate in English with all levels of the organization effectively and precisely
Ability to work independently
Ability to multi-task and balance priorities
Analytical reasoning and problem solving skills
Coaching/teaching and decision making skills

Nice To Haves

Process mapping and development; SPC charting, and other statistical tools experience a plus

Responsibilities

Must follow all established safety rules and procedures
Must demonstrate integrity while performing duties as per company’s Code of Conduct
Identifies deficiencies in business processes; prioritize the work load, and leads cross-functional teams of associates to effectively implement preventative and corrective action
Ensures those standard requirements specific to the quality systems management team, such as document control, customer complaint handling, and the like are met, and hat the business processes that support these requirements are effective
Promotes quality systems awareness through regular communication with all associates; ensures the entire staff understands what is required for the effective implementation of a quality system
Prepares reports and regularly presents to management with feedback on the condition of the management system; ensures management understands what must be done to correct non-conformities
Develops specific training programs, and the like; encourages each associate to adopt an objective facts based- approach to business process improvement
Manages internal and external management systems audit processes so that line management is aware and prepared for these activities. Ensures the audit process is effective, and that corrective or preventative actions necessitated as a result of the process are effectively implemented
Leads and ensures all activity associated with achieving third party certification is effective and that communication with, and management of, the register is effective; this includes the registrar selection process
Stays abreast of changes to management systems standards, and ensures these changes are reflected in the sites business process
Maintains contact with external professional quality organizations and consultants; stays abreast of changes in quality management concepts and ideas
Supports the development of external suppliers by working with purchasing, and other functional areas, to ensure supplier requirements are known and met
Works with sales and marketing to ensure significant customer problems are effectively managed and solved
Supports activities associated with the global operations team
Leads and directs the work of others