Manage and update internal tracking systems Review case files to ensure compliance with contractual agreements Conduct file and system maintenance reviews for all Workforce Innovation and Opportunity Act programs Assist with the development, implementation and enforcement of quality assurance plans Conduct Company Quality Measurement Tool standard quarterly reviews to ensure standard operating procedures and services are being effectively delivered Recommend corrective actions; implement corrective action plans, regarding overall project success Customer satisfaction results to senior management and keeps senior management informed as to the status of program case management and performance Develop and maintain Standard Operating Procedures Develop and coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectively Assist and manage weekly follow-up calls to Workforce Innovation and Opportunity Act customers to update employment status Direct related work experience in quality control or performance monitoring Familiarity with applicable federal, state and local laws and regulations Accustomed to complex, fast-paced and confidential work environment Excellent written and verbal communication skills including understanding the legal language of contracts Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access Must establish and maintain effective working relationships with, and among, all personnel Must support the mission of the Company Must be able to work occasionally long or extended hours, including weekends Must maintain the confidentiality of all information housed in the division Other work-related duties as assigned