Quality Assurance Lead (GOV)

About the position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Quality Assurance Lead within PNC's C&IB organization, you will be based in Pittsburgh, PA or Strongsville, OH or Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion.

Responsibilities

• Bring strategic direction to testing and act as the subject matter expert for both the quality discipline and a line of business domain(s).
• Lead the review of testing artifacts throughout the product life-cycle to ensure appropriate sign off and prioritization of testing work.
• Coordinate test strategy, scripting and defect resolution.
• Ensure early engagement with internal partners and proactive planning to ensure quality is a core area of focus early in the product lifecycle.
• Take accountability for quality standards in the development, implementation and upkeep test scripts and opportunities for automation of testing products.
• Develop meaningful management metrics that help to gauge project health.
• Identify trends and opportunities for continuous improvement in product release.

Requirements

• Thorough understanding on scope review, impact analysis of the application to prepare the test approach, test strategy.
• Experience in project testing estimation, milestones preparation and resource planning.
• Testing release cycle management experience to ensure all types of testing timelines and quality is met with the given size of team.
• Experience with logging risks, raising concerns if testing cycle or quality is anticipated to be compromised.
• Play active role in testing and manage the small team to deliver all types of testing during sprint to release cycle.
• Testing reporting experience to the management and release sign off.
• Well versed with both Manual and Automation testing.
• Automation scripting experience using BDD cucumber framework.
• Experience with Sprint testing, System Integration Testing, and Regression Testing.
• Testing background with data extraction and mapping / keying in the application.
• Experience with sensitive data handling (PHI).
• Experience on Agile project with heavy interaction with developers and dev driven team.
• Testing hands on experience dealing with production data used for QA testing.
• Good knowledge SQL database and understanding on integration with downstream systems.
• Jira tool knowledge.
• Testing on Angular upgrades.
• API testing skills.
• Experience in Jenkins, and Git.
• Experience in maintaining regression test suite.

Nice-to-haves

• Healthcare domain experience.
• EDI, EOP, EOBs, Claims, IOCR data formats and web-based application experience.
• Understanding of OCR workflows and document processing (lockbox area).
• Performance testing experience.
• OCR processing tools.
• CI CD Pipeline experience.
• Java.
• Knowledge of working on different formats of test data like xmls, txts, pdfs, zip etc.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• Between 15 to 25 vacation days each year, depending on career level and years of service