Cherokee_Quality Assurance Inspector

The Burks Companies•Cherokee, NC

21d•$16 - $18

About The Position

The Housekeeping QA Inspector is responsible for ensuring the work activities of cleaning personnel meet quality standards, monitoring cleanliness, orderly, and attractive rooms in hotels. QA Inspector will inspect work, and investigate complaints regarding housekeeping service, equipment, and take corrective action. QA Inspector Is responsible for the quality of all work performed to achieve maximum guest satisfaction and protection of TBC assets. QA Inspector should be prepared to clean as and when required.

Requirements

Knowledge of computers.
Possess a good command of the English language and ability to clearly and pleasantly communicate with guests, both in person and by telephone.
Thorough knowledge of hotel services and facilities.
Must have professional image and personality exuding confidence and leadership skills.

Responsibilities

Take the initiative to greet guests in a friendly and warm manner while providing the highest quality of service to the guest at all times.
Monitor the activities of Room Attendants and train personnel in housekeeping duties and procedures as required.
Perform quality assurance functions, while meeting time standards.
Complete all pre-cleaning quality checks, including but not limited to, ensuring guest supplies, cleaning supplies, and linen are properly staged and set-up.
Keep all hallways, public areas and closets clean, neat and vacuumed.
Examine carpets, drapes and furniture for stains, damage, or wear.
Record inspection results and notifies cleaning personnel of results and any correction needed.
Personally inspects all rooms daily to ensure cleanliness standards are being met.
Checks any vacant rooms for condition and possible occupancy, reporting any discrepancies to Management, Front Desk and Maintenance.
Update room status after approving cleanliness and condition in accordance with departmental standards.