Quality Assurance Help Desk Analyst

Seneca Holdings•Patuxent River, MD

20d•Onsite

About The Position

Great Hill Solutions, LLC is part of the Seneca Nation Group (SNG) portfolio of companies . SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn . Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation. Great Hill Solutions is seeking a highly motivated Quality Assurance Help Desk Analyst to support our government customer with network system administration in support the model based systems engineering support team. This position will be based in our customers Patuxent River, MD on a rotational first and second shift .This position will entail supporting the Naval Air Systems Command (NavAir) Leveraging Innovative Framework and Technology (LIFT), in particular, the Digital Analytics, Infrastructure and Technology Advancement (DAiTA) Group. They will support and perform Model Based Systems Engineering activities in support of the DAiTA Group and associated DAiTA Group customers at the Tier 2 level .

Requirements

Ability to attain Secret Clearance required
Ability to work on site - no remote/hybrid scheduling
Experience utilizing CAMEO, Teamwork Cloud, or other MBSE software tools.
Excellent verbal and written communication skills
Strong interpersonal and leadership skills
Excellent organizational skills
Excellent time management skills with proven ability to meet deadlines
Proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, etc.)

Nice To Haves

Bachelor's Degree in related discipline and 3+ years of relevant experience
Active Secret DoD and NavAir experience

Responsibilities

Provides Technical Support, Application Access, or Project and Space Help for the LIFT Ecosystem.
Familiar with Dassault based products (Cameo, Teamwork Cloud).
Track User Trouble Tickets and communicate with users the status and resolution of submitted tickets.
Users may report issues such as :bug’s, outages or request technical support, assistance with a plug-in, software or configuration update and request a new feature.
Assist the Tier help desk lead with user meetings to communicate the status of LIFT ecosystem.
Conduct scheduled status system checks to ecosystem and maintain logs.
Report to leadership the status and timeframes to acknowledge and resolve tickets.