Quality Assurance Engineer (NPI)

Jabil • Salisbury, NC

1d • Onsite

About The Position

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. How you will make an impact We are hiring an NPI Quality Assurance Engineer to lead product and process quality for our cloud operations in Salisbury. In this role, you will manage ISO 9001:2015 systems, develop control plans and quality gates from NPI through ramp, and apply data‑driven methods to prevent defects. This is a hands‑on role requiring strong engagement with production lines, manufacturing data, and advanced manufacturing processes for liquid‑cooled servers and racks. As the NPI Quality Assurance Engineer, you will ensure products, processes, and systems meet customer, regulatory, and internal standards throughout the full product lifecycle.

Requirements

• Bachelor’s degree in mechanical, Industrial, Manufacturing, Electrical Engineering, or equivalent experience.
• 5–8 years in Quality or Manufacturing Engineering for cloud/data‑center hardware or complex electromechanical systems.
• Hands‑on experience with ISO 9001:2015, internal auditing, PFMEA, control plans, PPAP/FAI, MSA, SPC, and 8D/A3.
• Proficient in Excel/Sheets and BI tools (Power BI, Tableau, Looker).
• Time on production floor; ability to lift 25–30 lbs. occasionally; PPE use as required.

Nice To Haves

• ASQ CQE or Six Sigma Green Belt.
• Experience with server/rack integration.
• Supplier development (APQP/PPAP) and customer‑facing quality experience.
• Familiarity with MES, PLCM, and ERP (SAP).

Responsibilities

• Customer Requirements Review Evaluate customer requirements in early phases and ensure compliance, including BOMs, specifications, and incoming quality criteria.
• QMS Leadership Maintain and improve ISO 9001:2015 processes, work instructions, and records. Support internal audits and prepare for external/customer audits.
• NPI to Ramp Identify CTQs, develop control plans, and complete PFMEAs. Perform MSA/GR&R, verify process capability (Cp/Cpk), and conduct FAI for new products. Capture and support lessons learned for current and future launches.
• Liquid Cooling Define and enforce incoming quality criteria for liquid‑cooling assemblies, including pressure‑ and leak‑test limits. Maintain leak‑prevention protocols and sensor‑based monitoring. Validate coolant fill, purge, filtration, and cleanliness processes. Audit cooling and fluid‑handling operations to ensure quality, safety, and reliability. Lead CTQ analysis and support PFMEA and control plan development. Oversee equipment quality lifecycle, including qualification, calibration, troubleshooting, and upgrades.
• In‑Line Quality & Yield Implement SPC on critical processes; monitor FPY, DPPM, and escapes. Deploy mistake‑proofing and lead containment when process signals drift.
• Supplier Quality Support definition of incoming inspection criteria for NPI. Assist with supplier CTQ identification, material storage processes, and supplier qualifications.
• Customer Quality Lead 8D/A3 investigations for returns and complaints. Drive CAPA implementation and communicate results to customer quality teams. Identify gaps and coordinate cross‑functional corrective actions.
• Digital Quality Automate data flow from MES/ERP systems. Develop real-time dashboards and alerts. Use control‑chart behavior to recommend corrective actions.
• Documentation & Training Publish procedures and one‑point lessons. Train operators and technicians on CTQs, audit discipline, and error‑proofing. Translate customer and regulatory requirements into internal instructions and visual aids.

Benefits

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401K Match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Annual Merit Increases
• Community Volunteer Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level