NPI Quality Engineer IV

Jabil•Florence, KY

2d•Onsite

About The Position

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world’s top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. Quality Engineer IV- NPI Server Racks Location: Florence, KY (On-site with limited travel) About Jabil & this site At Jabil, we make the world’s best brands better by designing, manufacturing, and delivering end-to-end solutions on a scale. Our Florence, KY site supports high-growth AI and cloud‑infrastructure customers—spanning server and rack integration, and data‑center —where quality, speed, and traceability are essential. Role summary We are seeking an experienced Quality Engineer IV to serve as the senior quality leader supporting advanced manufacturing of servers and Racks. This role ensures that all products, processes, and systems meet customer, regulatory, and internal quality standards throughout the full product lifecycle—from New Product Introduction (NPI) through volume production and sustaining. You will lead problem-solving activities, establish robust quality controls, drive continuous improvement, and partner with external and internal cross‑functional teams (Process Engineering, Test Engineering, Manufacturing) to ensure high levels of quality, safety, and performance for server assemblies and full rack systems. This role requires strong analytical capability, hands‑on engagement on the production floor, and expertise in quality tools, validation, and risk mitigation. A senior individual contributor role that applies advanced technical judgment to drive quality strategy across NPI through sustaining, leading systemic improvements in manufacturing processes, and influencing engineering, supplier, and customer decisions across the full value stream. This role delivers measurable gains in yield, compliance, and product quality in a fast‑paced, high‑constraint environment.

Requirements

Bachelor's in mechanical, Industrial, Manufacturing, Electrical Engineering, or a related field.
8+ years in Quality or Manufacturing Engineering for cloud/data-center hardware- Equivalent combination of education, training and experience may be considered.
Hands-on expertise with PFMEA, Control Plans, PPAP/FAI, MSA, SPC, and DMAIC/8D/A3 problem solving methodologies.
Data skills: Excel/Sheets power-user plus basics in a BI tool (Power BI/Tableau/Looker).
Ability to influence cross-functional teams and stakeholders using data-driven insights to drive process changes and improvements.
Proven ability to excel in a highly constrained, fast-paced production environment while managing multiple priorities and meeting deadlines.
Hands-on mindset and teamwork orientation, with a willingness to be on the factory floor engaging directly with equipment and processes.

Nice To Haves

ASQ CQE or Six Sigma Green Belt. (preferred)
Supplier development experience (APQP/PPAP) and customer-facing quality Systems: MES, ERP (SAP).

Responsibilities

Customer Requirements Review: Own customer requirement traceability and risk mitigation across the full product lifecycle ensuring compliance with all the requirements that include but may not be limited to, BOM review, Specifications (Cosmetic, Technical Etc.), and Incoming Quality Criteria(s).
QMS leadership: Maintain and improve ISO 9001:2015 processes, work instructions, and records for the cloud product line; Support internal audits and readiness for external/customer audits.
NPI → Ramp: Own quality function throughout the product life cycle for various products including but not limited to server assemblies, from Kick off to ramp and sustaining. Identify CTQs, Create Control Plans, PFMEA; execute MSA/GR&R; verify process capability (Cp/Cpk), perform FAI activities, and support lessons‑learned reviews for current and future launches. Review DfA to mitigate risks prior to building.
NPI: Define and enforce incoming quality criteria for assemblies, including pressure‑test and leak‑test acceptance limits to ensure system integrity and compliance with industry standards and customer quality specifications. Develop and maintain leak‑prevention quality protocols, including pressure‑testing at incoming and leak test procedures, and sensor‑based leak monitoring. Validate coolant fill, purge, and filtration processes to ensure cooling‑loop cleanliness, stability, and long-term reliability. Audit and verify cooling and fluid‑handling processes to ensure they meet quality, efficiency, safety, and sustainability targets while preventing contamination and reducing variation. Lead Critical‑to‑Quality (CTQ) analysis and collaborate on PFMEA and control plan activities to proactively identify failure modes and implement robust quality controls. Oversee the quality lifecycle of process and test equipment, including qualification, commissioning, calibration, performance verification, issue of troubleshooting, and upgrade validation.
In-line quality & yield: Establish SPC on critical processes; track FPY, DPPM, escapes; deploy mistake-proofing (poka-yoke); drive structured containment when signals drift.
Supplier quality: Define Incoming Inspection Criteria, definition based on Jabil and Customer requirements from the NPI standpoint. Support Supplier Quality with CTQ identification, material storage process, and supplier qualifications as needed.
Customer: Lead 8D/A3 investigations on returns/complaints; implement CAPA and close the loop with clear, data-driven communication to customer quality teams. In Parallel, identify gaps and drive actions for closure while working with cross functional teams and customers as needed.
Digital quality: Automate data flow from MES/ERP/; build live dashboards/alerts; use control-chart behavior to recommend corrective actions.
Docs & training: Publish procedures and one-point lessons; train operators/techs on critical quality features, audit discipline, and error-proofing. Understand and Translate Customer and regulatory requirements into Internal Work Instructions, Visual Aids, and other applicable documents. Partner with EHS and Quality Systems to establish and enforce SOPs covering leak‑mitigation practices, coolant handling, chemical safety, waste management, and environmental compliance.
Cross Function Leadership: Partner with cross functional teams (Safety, Test, Industrial and Process Engineering, Maintenance) to identify quality risks, implement data driven improvements, and drive higher performance across the full value stream.