Quality Assurance & Customer Support Specialist

Scope Services • Syracuse, NY

3h

About The Position

The Quality Assurance & Customer Support Specialist is responsible for reviewing and validating completed field work to ensure accuracy, compliance, and quality standards are met. This role involves detailed review of work orders, meter numbers, device reads, and photographic documentation submitted by field installers. In addition to QA responsibilities, this position provides light administrative and customer communication support, including appointment confirmation calls for scheduled customers.

This role is well-suited for a highly detail-oriented individual who is comfortable with repetitive review tasks, data verification, and professional customer interaction.

Requirements

• Exceptional attention to detail and ability to perform repetitive review tasks accurately
• Strong organizational, time management, and data verification skills
• Clear verbal and written communication skills
• Comfortable reviewing photos, system data, and documentation for accuracy
• Ability to work independently and stay focused on quality-driven tasks
• Customer-focused mindset with professionalism and patience
• Basic proficiency in Microsoft Word and Excel
• High school diploma or equivalent required
• Previous quality assurance, data review, administrative, or customer service experience preferred

Nice To Haves

• Experience in utility, field services, or work order–based environments
• Familiarity with call center or customer scheduling processes
• Experience reviewing documentation or photos for compliance or quality standards

Responsibilities

• Review and quality-check completed field work orders for accuracy and completeness
• Verify device reads, meter numbers, and associated documentation against expected system data
• Review and validate photographic evidence to ensure installations meet required standards
• Identify discrepancies or errors and document findings clearly for correction or follow-up
• Maintain accurate records and tracking logs related to quality assurance reviews
• Answer inbound customer calls professionally as needed
• Place outbound confirmation calls to customers with existing appointments (no cold calling)
• Provide clear, courteous communication regarding upcoming visits or schedule confirmations
• Perform general administrative support tasks as assigned
• Adapt to changes in systems, procedures, and project requirements

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• On-the-job training
• Paid time off
• Paid training
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED