Quality Assurance Coordinator

Cook Inlet Tribal Council • Anchorage, AK

313d • $58,700 - $71,600

About The Position

The Quality Assurance Coordinator in the Financial Assistance Department will assist in establishing quality standards, training and development through identifying opportunities for implementing process improvement and strategies through bridging training gaps to enhance efficiency and effectiveness of program services. The Quality Assurance Coordinator will collaborate with interdepartmental stakeholders and support organizational wide initiatives in alignment with Continuous Quality Management (CQM) goals.

Requirements

• Bachelor's degree in Business Management or similar field, or year for year may be substituted for degree.
• Minimum of two years of program management and/or program monitoring experience.
• Demonstrated ability to write routine reports and correspondence.
• Demonstrated understanding of industry best practices, regulatory requirements, policies and procedures as it pertains to work standards.
• Demonstrated ability to train and provide guidance to file reviewers, trainers and other department staff.
• Excellent verbal and written communication skills.
• Demonstrated ability to create and update program documents.
• Demonstrated ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, governmental regulations and other relevant documents.
• Demonstrated computer skills, ability to compute ratios and interpret graphs.
• Strong problem-solving skills.
• Demonstrated ability to coordinate multiple activities.
• Group/team facilitation skills.
• Demonstrated ability to provide coaching in a supportive and impactful manner by identifying strengths and areas of growth to provide recommendations for improvement.
• Demonstrated ability to work as an active participant in a team environment.
• Maintain a positive working relationship with CITC staff.
• Must maintain confidentiality at all times while displaying a professional disposition.

Nice To Haves

• Experience with program management, writing quarterly reports, administering funds.
• Experience working with Alaska Native people, knowledge of their values and belief systems and ability to provide culturally competent services.
• At least 2 years' experience of cash handling or account reconciliations.

Responsibilities

• Proficient in the Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation requirements, monitoring for updates to notify department staff of changes.
• Provide training to staff in the areas of data assurances and CARF accreditation.
• Assist Data Collection Analyst with coordination of CQM Meeting.
• Develop training materials, conduct training sessions, and provide ongoing support to ensure that staff have the skills and knowledge to perform their roles effectively.
• Monitor audits of file reviewers to ensure compliance with department and CARF standards through conducting regular audit follow ups to evaluate performance and identify issues.
• Coordinate with Financial Assistance Trainer to ensure monthly/quarterly/annual training is scheduled, completed and documented for all department staff in Relias.
• Assist with monthly, quarterly, and annual reports and audits.
• Assist leadership with ensuring CARF requirements are supported by quality policies and procedures and service delivery.
• Ensure all data reports related to CARF are reconciled monthly and provided to stakeholders.
• Reconcile Gift Card Inventory for Department.
• Maintain confidentiality according to regulations, policies, and procedures.
• Prepare program analysis as needed/requested.
• Audit documentation within Apricot to ensure accuracy of CITC's policies and procedures for program compliance.
• Assist leadership in obtaining and maintaining national CARF accreditation.
• Perform all related duties as assigned.

Benefits

• Salary Range: $58,700.00 To $71,600.00 Annually

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Social Assistance
• Education Level: Bachelor's degree