Quality Assurance Coordinator

BrightSpring Health Services • Woodbury, MN

371d • $43,888 - $43,888

About The Position

The Quality Assurance Coordinator at ResCare Community Living is responsible for conducting case file record reviews to ensure compliance with regulations and company processes. This role focuses on identifying opportunities for improvement and corrective actions to meet contractual performance expectations, thereby enhancing the quality of services provided to individuals with disabilities.

Requirements

• Associates degree in Human Services, education, psychology, sociology, or related field required.
• Bachelor's degree preferred.
• Minimum of two years related experience.
• Demonstrated knowledge of quality assurance procedures and federal, state, and local coalition laws and mandates.
• Demonstrated knowledge of computers and data management processes.
• Demonstrated knowledge of eligibility determination processes and filing procedures.

Responsibilities

• Conducts Site Reviews at assigned locations and submits results.
• Participates in the Pre-Survey Review process.
• Reviews incident reporting and initiates follow-up when needed.
• Participates in follow-up with Corrective Action Plans (survey, audits, etc.).
• Submits weekly QA reports in a timely manner to the Quality Assurance Manager/Supervisor.
• Presents feedback to management regarding areas that need improvement.
• Ensures all clients receive a return call within 24 hours of calling.
• Reviews quality assurance standards, studies existing policies and procedures, and interviews personnel and patients to evaluate the effectiveness of quality assurance programs.
• Implements and monitors standard operating procedures.
• Performs other duties as assigned.

Benefits

• Full-time position with a competitive salary of $43,888 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Social Assistance
• Education Level: Associate degree