Quality Assurance Coordinatior
About The Position
The Quality Assurance Coordinator supports Pensacola Habitat for Humanity’s mission by assisting the Director of Compliance and Operations to ensure the affiliate’s compliance with established governmental and organizational regulations, policies, and procedures and by assisting with tasks to help improve the quality, efficiency, and effectiveness of organizational functions among programs, construction, and the ReStore. This position also provides support for some board and committee related functions and will interact often with staff across all departments and may also work in conjunction with the senior leadership team and Board of Directors volunteers.
Requirements
- Ability to work collaboratively and respectfully with others, to promote cooperation and commitment within a team to achieve desired outcomes, and to cultivate a healthy workplace culture
- Ability to research, analyze, and interpret policies and regulations from a variety of sources and apply or adapt them to the organization’s internal policies and procedures
- Ability to gather, organize, and evaluate qualitative and quantitative data into a variety of written formats
- Ability to plan and carry out assigned tasks in an organized manner with limited intervention
- Ability to maintain a high level of confidentiality and to manage sensitive situations with professionalism and tact
- Professional, personal presentation and demeanor in all internal and external communications
- Clear, effective, and professional communication skills, both verbal and written, with internal and external stakeholders
- Ability to use Microsoft Office Suite effectively for everyday functions while also adapting easily to using other software and databases as needed
- High school diploma or equivalent required
- Three or more years of experience in a professional business setting preferred
- High level of proficiency in Microsoft Office Suite required (Outlook, Word, Excel required; PowerPoint preferred)
Nice To Haves
- Associate or bachelor’s degree from an accredited college or university preferred, with course of study related to business or public administration, program management, or related fields
- Prior experience working in a nonprofit or construction, banking, or other highly regulated industry preferred
- Prior experience with quality assurance, program evaluation, or compliance related work preferred
Responsibilities
- Commit to Pensacola Habitat for Humanity’s mission of building homes, community, and hope
- Assist with maintaining orderly paper and electronic records related to processes, policies, and procedures
- Assist with ensuring monthly, quarterly, and annual reporting requirements are completed in a timely manner
- Assist in developing standard operating procedures or instructions for departments or specific positions to capture process and procedure information in writing
- Assist with quality assurance checks and compliance related functions across programs and departments to identify potential issues that need to be resolved to improve internal communication and efficiency and to ensure compliance with established processes, procedures, and policies
- Assist in reviewing and updating policies and procedures and researching related materials
- Assist with tracking, coordinating, scheduling, and/or facilitating employee and board member training
- Assist with various board and committee meeting tasks to assist or in the absence of the Director of Operations and Compliance (preparing meeting packets; attending meetings and taking minutes; maintaining accurate files; etc.)
- Serve as primary backup for the Front Office Coordinator when needed
- Complete other duties as assigned to meet the needs of the organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
