QUALITY ASSURANCE COORDINATOR

State of Arkansas•Little Rock, AR

38d

About The Position

This position serves as one of three complaint specialists responsible for receiving, triaging and entering complaints from multiple sources related to facilities overseen by the Office of Long Term Care, in accordance with state and federal regulations and agency policy. The Quality Assurance Coordinator is the caretaker of quality within an organization. The coordinator ensures that products and services consistently meet established quality standards, industry regulations, and customer expectations. This role demands a proactive professional who not only monitors and evaluates processes but also implements corrective measures and continuous improvements. This classification is essential to maintain operational excellence, bolster customer satisfaction, and ensure compliance with both internal policies and external regulatory requirements.

Requirements

Ability to take calls and take extensive notes
Excellent written and verbal communication
Work well with a team and independently
Exceptional computer skills and knowledgeable with Microsoft Office
Takes initiative
Self starter
Motivated learner
Proficiency in quality assurance software and Microsoft Office tools (especially Excel).
Excellent analytical, problem-solving, and communication skills.
Strong organizational skills and an ability to manage multiple projects simultaneously.
A detail-oriented mindset combined with the aptitude to think critically and collaboratively.
A proactive attitude focused on continuous improvement and excellent customer service.
Bachelor’s degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or a related field.
Minimum of 4 years of progressively responsible experience in quality assurance or quality control environments.
Experience working in environments such as manufacturing, healthcare, or service industries, where regulatory compliance and quality standards are critical, may be required.

Responsibilities

Create, update, and enforce quality control procedures and policies.
Establish benchmarks and tracking mechanisms that support quality initiatives.
Conduct regular audits, inspections, and tests across production or service-delivery environments.
Analyze production and process data to detect areas in need of improvement, ensuring that quality benchmarks are met consistently.
Serve as the liaison between operations, production, and management teams to address quality issues.
Coordinate with various personnel to communicate quality findings, propose improvements, and ensure shift-level adherence to quality protocols.
Investigate product or service discrepancies, customer complaints, and operational non-compliance issues.
Develop and recommend corrective and preventive actions, reducing the risk of recurrence and enhancing the overall quality framework.
Prepare detailed quality reports, summarizing audit results, trends, and recommendations for upper management.
Maintain thorough documentation regarding quality audits, process deviations, and corrective actions.
Develop training materials and conduct sessions to educate personnel on quality standards and new or revised procedures.
Ensure that all team members are up-to-date on the latest quality and regulatory guidelines.
Ensure that all quality assurance practices align with industry standards, safety guidelines, and regulatory requirements.
Support internal and external inspection processes by preparing necessary documentation and evidence of compliance.