Quality Assurance Coordinator / IDD Waiver Services

Res-Care, Inc.•Sheridan, IN

69d•$20 - $22

About The Position

Our Quality, Risk and Compliance teams focus on maintaining compliance and auditing to mitigate risk for our operations. This keeps the company in compliance with State, Federal and overall company requirements, but most importantly to keep our clients safe and help them live their best life. If your passion is ensuring service quality and fostering compliance, read below and apply today!

Requirements

Associates degree in Human Services, education, psychology, sociology or related field required, Bachelors degree preferred
Minimum two plus years related experience
Demonstrate knowledge of quality assurance procedures and federal, state and local coalition laws and mandates
Demonstrate knowledge of computers and knowledge of data management processes
Demonstrate knowledge of eligibility determination processes and filing procedures

Responsibilities

Conduct case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met
Submit weekly Quality Assurance reports in a timely manner to Project Director
Present consistent feedback to management regarding areas that need improvement
Ensure 100% of clients participate in the client satisfaction survey
Ensure all clients receive a return call within 24 hours of calling and leaving a message
Review quality assurance standards, study existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs
Creates, implements and monitors standard operating procedures
Other duties as assigned

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