Client Services & Quality Assurance Coordinator

LIFECARE ALLIANCE • Columbus, OH

2d • $20

About The Position

- This position ensures high-quality service delivery and compliance for LifeCare Alliance’s Nutrition Programs by combining client eligibility assessment with quality assurance oversight. The Client Services & Quality Assurance Coordinator plays a pivotal role in maintaining the integrity and efficiency of meal order processes and client services, ensuring that all operations adhere to the established service level agreements set by Production and Distribution Kitchen Operations.

Requirements

• High School Diploma or GED
• Must have a minimum of 2 years’ experience working for a not-for-profit, community services, or government agency
• Proven documentation and process management skills
• Must be detail-oriented
• Ability to work in a fast-paced, deadline-driven, noisy environment

Nice To Haves

• Associate's degree in social work
• Community Health Worker certification
• Experience working with older adults and disabled/chronically ill individuals

Responsibilities

• Conduct quality assurance and service monitoring to ensure compliance with LifeCare Alliance's standards and protocols.
• Manage the meal order processes for home-delivered meals (both daily and frozen), dining centers, and contracts, ensuring alignment with service level agreements.
• Perform client intake and assessment to determine eligibility for nutrition programs, ensuring accurate documentation and adherence to regulatory requirements.
• Collaborate with team members to enhance service delivery and implement process improvements.
• Maintain detailed records and documentation to support compliance and reporting requirements.
• Provide support and guidance to clients, ensuring their needs are met with professionalism and empathy.
• Work in a fast-paced, deadline-driven environment while maintaining attention to detail and accuracy.
• Engage with older adults and disabled/chronically ill individuals, providing tailored support and services as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees