Quality Assurance Consultant

SIRS INC•Boonville, IN

12h

About The Position

Assisting individuals to achieve THEIR best life is what we do, and we'd like you to join us! This position ensures quality services to individuals with disabilities.

Requirements

Ideal candidate will have proven organizational and collaboration capabilities.
Ideal Candidate must be able to work with any individual receiving SIRS services regardless of lifting requirements, client behavior, and personal care requirements and must also have the following skills:
Microsoft Office Suite, especially Excel
Customer Service & Communication (Verbal and Written)
Organized Documentation & Planning Skills
Personnel & Conflict Management
Time Management & Problem Solving
Ability to work independently and to work effectively in a collaboration with diverse groups of people.
High School Diploma/GED Required
Experience in direct service to individuals with disabilities and managerial experience.
CPR, First Aid (training provided); CPI Training Certification
Lifting and/or carrying of objects weighing up to 30 lbs.
Ability to exert sufficient grip to pick up a 12 oz. can of soft drink.
Work while standing, walking, and in seated position.
Must have reliable transportation, valid driver’s license, current vehicle insurance, and must pass a comprehensive criminal background check.

Nice To Haves

Bachelor's Degree preferred.

Responsibilities

Team Support & Development
Assure communication, consistency of service delivery, and proper training is completed.
Provide direct service for team members during unexpected emergencies to maintain continuity of service delivery.
Quality Assurance
Monitor client outcomes and required documentation.
Ensure quality of services per regulatory requirements and other mandates
Ensure that housing, community access, medical, and social wants and needs of the client are reflected in the design of their services.
Monitor service activities to ensure the service provided adequately reflect identified goals within the individual plans.
Cooperate and assist internal and external authorities with Quality Assurance Reviews, investigations, and any related corrective actions.
Attend all annual and quarterly meetings as required.
Communicate regularly with all Case Managers, Behavior Specialists, and other service providers, as well as the Parent/Guardians, Individuals Served, and Team Members who provide services.
Assure customer satisfaction is measured for employment services, and ensure a process is in place for documentation of survey results.
Financial Management
Assist Residential and Community Specialists in monitoring the utilization of services.
File Management
Maintain or ensure permanent file at the office for all Region 2 clients, and ensure all documents are in file and up to date.
Ensure that electronic files are updated in agency client services software.
Provide Quality Assurance checks to ensure that CSs maintain home files and appropriate tracking forms.
Record Keeping & Reporting
Public Relations
Assesses customer satisfaction.
Maintains relationships with individuals served and their support team.
Establishes relationships and maintains communication with external case managers, behavior specialists, and other specialists