Quality Assurance Consultant - L2

Wipro • Cincinnati, OH

210d • $60,000 - $135,000

About The Position

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Requirements

• Industry 4.0 experience.
• 5-8 years of relevant experience.

Responsibilities

• Support process excellence initiatives and drive improvement projects.
• Drive benchmarking and best practices deployment across accounts.
• Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks.
• Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
• Drive projects to improve and maintain the profitability of the process.
• Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.
• Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.
• Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc.
• Ensure all process metrics are met.
• Lead quality report and dashboards.
• Support in SOP and VSM creation.

Benefits

• Full range of medical and dental benefits options.
• Disability insurance.
• Paid time off (inclusive of sick leave).
• Other paid and unpaid leave options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services