Quality Assurance/Closing Officer-Vacation Ownership Sales
About The Position
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you. Holiday Inn Club Vacations operates a Quality Assurance department within Sales Operations. The employees in this department, the Quality Assurance Officers (QAOs), provide specialized administrative support to the Sales departments. The primary function of the Quality Assurance Officer is to reduce the number of completed sales that result in rescission or default. In order to accomplish this broad objective, QAOs are required to undertake a variety of special assignments and tasks and to use their discretion to resolve purchasers' issues, concerns, and questions.
Requirements
- Must be process oriented with attention to detail
- Self-directed and independent with projects but works as a team player
- Excellent customer service skills
- Strong oral and written communication skills
- Strong work ethic and a high energy level
- Strong administrative, organization, and planning skills
- Florida Real Estate License Required
Responsibilities
- Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management and HCV owners.
- Confirms sales and verifies contracts for HICV sales.
- Handles walk-in cancellations and owner cancellation calls; rewrites sales and assist QAOs with mail out process in order to recover lost business.
- Assists QA management with training and improvement of new and existing employees.
Benefits
- Biweekly Pay
- Growth Opportunities
- 401K
- Comprehensive Benefits - Health, Dental and Vision Plans.
- EAP - Employee Assistance Program
- PTO - Paid Time Off
- Discounts through IHG including additional discounted employee benefits through our company Perks website
- Tuition Reimbursement & Continuing Education Courses
- Outstanding Company Culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
501-1,000 employees
