Quality Assurance Associate

Credit Control LLC • MO

68d • $16 - $18

About The Position

At Credit Control, we know without a doubt that our driven, dedicated team members are the foundation of our success. Employees are rewarded with excellent benefits, competitive compensation, and opportunities for growth. We are looking for detail-oriented individuals to join our Call Quality Monitoring Team. In this role, you will listen to, and score recorded phone calls to ensure they meet regulatory requirements (FDCPA, HIPAA, state laws) and client/company quality standards. You’ll play a crucial role in helping our agents maintain compliance and deliver a positive experience.

Requirements

• Strong listening skills and attention to detail.
• Comfortable working with evaluation forms, checklists, and scoring criteria.
• Basic proficiency with Microsoft Word and Excel.
• Good written communication skills.
• Knowledge of FDCPA and HIPAA is a plus (training provided).
• High school diploma or equivalent required.

Responsibilities

• Listen to and evaluate inbound and outbound collection calls based on a predetermined scorecard.
• Score calls based on set criteria such as professionalism, accuracy, compliance, and overall effectiveness.
• Provide clear, documented feedback to leadership for training and improvement based on observations while monitoring calls.
• Ensure day-to-day operations are conducted in compliance with regulatory and legal requirements, including FDCPA, state regulations, HIPAA, and the company’s policies and procedures, by performing ongoing testing of the business’s operations and procedures.
• Review other quality-related documentation or reports assigned by management.

Benefits

• Flexible Schedule
• Medical/Dental/Vision
• Life Insurance
• Paid Time Off
• Paid Vacation Time
• Paid Holidays
• Paid Bereavement
• Paid Training
• 401k with company match
• Annual Retention Bonus
• Professional Development Grant Program
• Employee Assistance Program
• Ongoing Contests & Prizes
• Annual Company Events
• Company Referral Program
• ADP Lifemart Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees