Quality Assurance Associate

Encompass Onsite•Fort Lauderdale, FL

10d

About The Position

Performs professional, technical, and office work in quality assurance and safety/loss prevention. The Quality Assurance Associate is responsible for planning, developing, implementing, and coordinating a quality assurance, safety, and accident prevention program in accordance with company standards. In this role, you will conduct periodic inspections of client sites and the equipment to ensure the quality of the work and safety standards are met according to contracted stipulations. This role prepares reports, detailed findings and recommendations for quality and accident prevention purposes, liability claims review, and investigation of accidents. We believe in continuous learning for our staff, and you will provide educational training for employees and supervisors to prevent quality shortfalls as well as on-the-job injuries.

Requirements

Considerable knowledge of loss prevention practices, procedures and techniques used in varied employment situations and equipment operations
Considerable knowledge of standard safety equipment and safe driving methods applicable to varied types of vehicle operations and work areas
Some knowledge of risk management and claims investigation
Observe safety regulations, wear all required safety equipment, encourage safe working practices, correct obvious hazards immediately or reports them to supervisors
Ability to conduct QA and Safety audits, including closing out audit findings, creating audits finding reports and determine proper corrective and preventive actions
Ability to develop QA plans and other required process control procedures to ensure processes, work in progress and finished goods meet the specified quality standards.
Ability to express ideas clearly and concisely, both verbally and in writing, to groups and individuals
Ability to implement and enforce loss prevention policies, procedures, and regulations
Ability to develop and conduct educational programs and instructional training sessions to reduce work related injuries
Ability to analyze vehicular and industrial accidents and make effective recommendations to prevent recurrence
Ability to carry out complex oral and written instructions
Ability to deal effectively and persuasively with employees, supervisors, site managers, vendors, and the executive team both verbally and in writing
Considerable experience in safety and loss control programs, including industrial and vehicular accident prevention programs
Bi-lingual in English and Spanish
Valid Florida Driver’s license
Must have the use of sensory skills to effectively communicate and interact with other employees and the public using the telephone and personal contact
Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, computer, calculator, copier, and fax machine
No significant standing, walking, moving, climbing, carrying, bending, or kneeling
Some reaching, sitting, standing, pushing, pulling, crawling, and handling
Must be able to access a variety of work sites for inspection

Nice To Haves

Experience handling insurance claims also helpful

Responsibilities

Performs inspections of contracted facilities, buildings, and equipment; prepares written reports of field quality inspections and unsafe conditions; conducts accident investigations (worker's compensation)
Interprets and implements quality assurance standards.
Performs quality-assurance functions to accomplish business coordination, monitoring, and reporting of quality-assurance studies
Strong leadership capabilities to lead projects to successful completion
Basic knowledge of applicable software to infer statistical data
Familiarity with the tools, concepts, and methodologies of quality management
Participates in educational quality assurance and safety training; conducts new employee safety orientation segment, recommends safe job practices
Works along with the Director of Human Resources to create and analyze safety programs and writes policies and procedures for compliance with city, state, and federal OSHA laws, and internal quality assurance policies and procedures
Responsible for continual improvement activities to enhance the quality system
Analyze failure, corrective, and preventive action to respond to customer complaints
Maintains current and accurate records of all relevant communications, audits, corrective action plans, and effectiveness monitoring
Completes liability, auto and property claims reports
Conducts initial liability claims investigations when needed
Performs other related work as required