Quality Assurance Associate

Seek Now • Louisville, KY

355d

About The Position

Seek Now is searching for a Quality Assurance (QA) Associate to review insurance claim inspection reports for accuracy and overall quality in accordance with established company standards prior to submittal to our customers. Additionally, the QA Associate will schedule appointments with our customers and resolve daily issues with our field inspectors. Finally, the QA Associate will review and assess the quality of call center phone calls. The ideal candidate is very detail-oriented, loves analyzing reports, reports quality trends to the appropriate internal leaders, and has experience in property and casualty insurance. The QA Associate learns quickly and retains the standards required by Seek Now as well as customer-specific requirements.

Requirements

• High school diploma required; Bachelor's degree preferred
• Minimum of three (3) years of experience in the customer service industry required
• Previous experience with quality assurance related to documentation, standards, and processes preferred
• Previous experience in the property and casualty insurance industry is a plus
• Insurance certification(s) preferred
• Experience with Microsoft Outlook, Word, and Excel required
• Experience with Skype or Zoom a plus

Nice To Haves

• Experience in property and casualty insurance
• Insurance certification(s)

Responsibilities

• Review and make necessary corrections on completed proprietary inspection reports to ensure company and customer standards are met or exceeded
• Review and provide feedback on the quality and performance of inbound/outbound calls conducted by our call center
• Identify quality issue trends, and close out job orders
• Answer and resolve inbound calls from field inspectors, homeowners, and customers
• Schedule outbound appointments as needed
• Monitor emails and all scheduling requests
• Partner with internal team to complete daily tasks
• Escalate customer issues when appropriate
• Perform other duties as assigned

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401K with company match
• Paid time off (PTO)
• Short and long-term disability insurance
• AD&D insurance
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees