Quality Assurance Associate II
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. 2nd Shift Onsite Quality Assurance Associate II Base rate of $17.50 per hour (adjusted based on experience) Must live in or near Plano, TX Work Schedule: Sunday-Thursday 2pm-10:30pm Paid training included: Training schedule same as work schedule Join our Quality Assurance Team This position is responsible for monitoring compliance, reviewing documentation, and ensuring adherence to established standards. Candidates should have strong attention to detail, analytical skills, and the ability to identify and report process deviations. Experience with quality checks, data review, and regulatory compliance will be considered an asset.
Requirements
- Must be at least 18 years of age or older
- Must live within 25 miles radius from onsite location
- Must have a High School Diploma or General Education Degree (GED)
- Must be eligible to work in the United States
- Must be able to successfully pass a criminal background check, that may include an education verification as well
Nice To Haves
- Previous working experience with Microsoft Word and Excel and some data entry
- Effective and accurate written and verbal communication skills
- Strong work ethic
Responsibilities
- Review and assume ownership of outstanding tasks during shift turnover
- Support the management of divert processes to maintain accuracy
- Perform random mail selections from the production floor to verify quality
- Ensure all mail complies with client requirements and internal standards
- Report quality issues promptly through email and maintain detailed documentation
- Follow up on reported issues to confirm resolution and drive continuous improvement
- Attend mandatory training sessions and maintain punctual attendance (1 week during shift)
- Demonstrate strong attention to detail and quickly adapt to new processes
Benefits
- Attractive pay aligned with experience
- Onsite role based in Plano, TX
- Career growth opportunities within the organization
- Full benefits available from day one, including 401(k)
- Supportive and professional work environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
