Quality Assurance and Research Program Officer

American Psychological Association • Washington, DC

57d • Remote

About The Position

This position is the primary contact for quality assurance and research functions for the Office of Continuing Education Sponsor Approval (CESA), and will provide administrative support for the CESA office, including work related to the CESA Directors' APA Staff liaison roles with the Continuing Education Committee (CEC) and Commission for the Recognition of Specialties and Subspecialties in Professional Psychology (CRSSPP). The incumbent is part of a fee-for-service department that generates approximately $700,000/year. Regulatory and legal components associated with this department require the incumbent to ensure confidentiality and strict adherence to ethical standards. This role requires an individual who is able to utilize data obtained from our office's processes as a platform to connect with our external-facing constituents as a means to, thus, bridge internal and external-facing processes. That is, the incumbent will provide excellent customer service related to quality assurance and implementation for CESA, including handling inquiries and complaints efficiently and professionally, while following departmental guidelines for answering, directing, and following up on incoming communications. Additionally, the incumbent will have advanced research and data analysis skills, including the ability to collect/acquire data as well as utilize data from our online application system, and identify, conduct, and interpret relevant analyses for conveying and translating our office's data into tangible resources for constituents and improved office operations. The individual will also provide administrative support for the CESA office and CRSSPP, including the ability to coordinate with offices such as Finance, ITS, and the Office of Facilities Management to ensure effective and efficient operations of the CESA office, the CEC, and CRSSPP. Activities are assigned and reviewed as necessary to keep work on schedule and projects on time; incumbent is responsible for initiating conversation and consultation with their supervisor on project progress aside from regular meetings. The incumbent must demonstrate the ability to solve complex problems and provide practical, novel solutions where needs are identified, work independently with minimal guidance, act as a resource for colleagues, and provide necessary communication to APA members, stakeholders, and staff. A strong focus on customer service and particular attention to detail are required. The incumbent will possess a strong ability to gather, interpret, and translate data into meaningful information that supports the quality assurance process and leads to continual improvements. The incumbent will contribute to governance-related groups and projects, as assigned. Successful performance in this position is reliant upon the individual appropriately maintaining records, and strictly adhering to the highest ethical, legal, and confidentiality standards.

Requirements

• Bachelor's degree in psychology, a social science field, or a related field, with 5 years of experience in data analysis and research design, or 5 to 10 years of relevant experience.
• Evidence of quality assurance and implementation experience.
• Evidence of excellent verbal and written communication skills.
• Evidence of advanced research experience including data gathering, analysis, and output.
• Evidence of excellent customer service.
• Evidence of strong leadership and initiative
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Adobe Professional.
• Proficiency in online application and technical systems (e.g., Salesforce), and virtual meeting platforms (e.g., Microsoft Teams and Zoom).
• Advanced proficiency in data analysis software (e.g., SPSS, NVivo, Microsoft Excel) and survey platforms (e.g., Alchemer).

Nice To Haves

• A master's degree is preferred.

Responsibilities

• Lead quality assurance efforts related to the work of the CESA office, based on continuous review, analysis, and interpretation of relevant data
• Provision of technical guidance to sponsors/customers, and consultants with respect to the data management systems (e.g., CESA OAS)
• Evaluation and follow-through for complaints received by the Office Representation of APA to members and outside organizations
• Provision of administrative and governance support as required
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Number of Employees: 1,001-5,000 employees