Quality Assurance and Quality Improvement Coordinator

Health And Life Organization Inc•Sacramento, CA

71d

About The Position

The Quality Assurance and Quality Improvement Coordinator is responsible for the implementation and coordination of the health center's quality assurance and improvement program.

Requirements

Bachelor's degree in nursing, health administration, or related field preferred or comparable work experience.
3 years of experience in clinic/healthcare setting with at least 1 year of supervisory experience
Demonstrated working knowledge of FQHC and HRSA requirements.
Demonstrated working knowledge of OSHA and HIPAA
Experience tracking and monitoring deliverables for grants and audits.
Solid analytical, planning and communication skills.
Proficient in researching, interpreting, and analyzing diverse data and possess the ability to work both collaboratively and independently.
Solid understanding of health care/clinical QA/QI processes
Basic elements of correct English usage, spelling, vocabulary, punctuation, and arithmetic
Proper office procedures and methods including letter and report writing, receptionist, telephone techniques and filing systems, utilization of standard office equipment (such as fax and copy machines)
Policies, procedures, systems, rules, regulations, and processes pertaining to the operation of the assigned area
Principles and processes for providing effective customer service
Learn, interpret, and apply human resource and employment rules and regulations
Communicate articulately and tactfully with those requesting information
Communicating tactfully and effectively with others orally and in writing
Listening to what other people are saying and asking questions as appropriate
Finding information and identifying essential information
Finding ways to structure or classify multiple pieces of information
Adjusting actions in relation to others' actions
Managing one's own time and the time of others
Work with minimal direct supervision
Sustain regular work attendance
Work cooperatively and effectively with the public and staff
Exercise initiative and mature judgment
Work as a member of a team
Meet schedules and timelines
Learn and follow rules, regulations, contracts, and policies regarding human resources
Correctly follow directions or a given rule or set of rules

Responsibilities

Developing and implementing the organization's quality improvement plan in accordance with the mission and strategic goals of the health center
Developing and/or revising annually the agencies QI/QA program, work plan and annual evaluation.
Identifying and developing future goals and activities for the QA/QI program and participates in decisions on priorities and activities.
Facilitate Quality Improvement Committee: Develop meeting agendas and facilitate meetings and advise and assure that quality improvement ideas are carried out and evaluated.
Develops, assists with, and monitors systems, and procedures for the identification, collection, and analysis of the performance of quality measurement data.
Maintaining quality management documents, case files and correspondence in an organized, confidential, and secure manner.
Educating and training staff as to the quality improvement plan, and their respective responsibilities in carrying out the quality improvement program.
Leads and facilitates the Board's QA/QI Committee meetings and completes any quality-related projects set forth by the committee.
Analyzing patient, staff and stakeholder survey data and identifies plans for quality improvement as well as review patient experience and incident reports, patient complaints and grievances and report on trends.
Coordinating and integrating the introduction of quality improvement processes throughout the organization in accordance with the quality plan.
Assisting with medical staff peer review activities for quality improvement purposes.
Participating in audit preparation and coordination.
Working in partnership with both the clinical and operations staff, monitors and evaluates the full spectrum of care and services provided to patients for quality, continuous improvement, and satisfaction.
Participating in idea development and grant writing for QI/QA-related funding opportunities.
Compiling, monitoring, and reporting data related to QA/QI, operations, and program evaluation.
Actively participates on risk management committee and provide recommendation on prioritization of issues in risk assessment based on the health center's needs
Providing reports on a regular basis, and as directed or requested, to keep senior management informed of the operation and progress of quality efforts.
Attending workshops, training, and meeting as required
Performing other duties as assigned by Chief Operations Officer